Salesforce.com PreSales Engineer

Job Description

At Rainmaker Associates, we are problem solvers. We’re passionate about helping people solve problems and overcome challenges so that they can achieve their potential.

We take initiative and own the problem

We take the customer’s success personally and advocate for them (even though they may fight it)

We value hard work and smart thinking

We team up with each other, our customers and our partners

We love to make an impact, to leave our mark, to take on a challenge, to master something new, to “figure it out”, to muscle through

We hate futility & monotony, to waste clients’ money, to leave the job undone, when we point out the cliff and they jump off!

If you share these values, then you can be a Rainmaker!

Sales Engineer Responsibilities:

Provide technical support in sales calls, solution presentations, and assist the Client Executive with understanding customer requirements

Take joint ownership of the assigned accounts/opportunities with the Client Executive on technical issues.

Provide input for RFI and RFP responses, including the effort estimate, project team, timeline, implementation methodology and solution components

Lead and facilitate discovery and scoping sessions with clients

Anticipate customer needs and identify appropriate solution alternatives.

· Incorporate past experience, business savvy, creative and out-of-the-box thinking in designing solutions; offer multiple, potential solutions

Understand client business process and potential constraints (budget, timeline, expertise, etc.) to define optimal and reasonable project scope and level-of-effort estimates to implement those

· Create and defend solution estimate and Statement Of Work

Respond to customer questions and objections on technical issues.

· Coordinate with Certified Technical Architects, integration, and data consultants, and others, as needed, for specific technical design requirements

· Provide recommendations on third-party applications

· Manage expectations with prospects, clients, NTTCS CEs and Consultants, and SFDC -- i.e., be the voice of common sense

· Establish solid credibility on behalf of self and NTTCS with prospects, clients, and SFDC

· Own the solution

Deliver excellent services sales presentations to the customer in support of the sales process.

· Share examples of past experience

Work with Client Executives and Consulting team to develop customer demonstrations and prototypes.

Support 'proof of concept' installations to help customers evaluate NTT Centerstance’s capabilities

· Provide architectural oversight of the solution throughout the project

· Conduct knowledge transfer to delivery team during the sales-to-delivery hand-off

· Provide guidance and advisory support to project team on implementation approach and complex configuration issues

· Participate in QA checkpoints during delivery to provide guidance and insure solution aligns with original scope

· Work with project team to develop and validate estimates to support Change Orders

· Contribute to estimating and SOW templates

Gain technical skills and expertise in NTT Centerstance Partner’s products, services, and implementation methodology and Salesforce.com applications and platform.

· Maintain certifications and continually explore solution capabilities of the Salesforce ecosystem

Requirements

· BS in Computer Science, Software engineering, MIS or Information Technology is preferable.

· Minimum of five years of consulting experience delivering Salesforce solution offerings OR demonstrated expertise on Salesforce configuration and solutions offerings and equivalent experience with other cloud based CRM applications

· Minimum of three Salesforce Certifications including Sales Cloud, Service Cloud and Advanced Admin 301 or Developer 401

· Prior experience with sales process and forecasting of sales cycles.

· Ability to understand and explain related technical issues, and skills related to working and resolving problems in customer accounts.

· Candidate must demonstrate excellent verbal and written communication skills. They will spend a good part of their time in verbal one-on-one and one-to-many situations discussing a technical approach to solving a customer issue.

· Written communications skills are required to produce technical documents.

Benefits

Fun, progressive, team environment. Everyone learns, everyone shares, everyone helps, everyone benefits, especially our customers! Opportunity to contribute, lead and develop beyond your role. Great entrepreneurial growth environment.

Medical

LTD

Life

Dental

Matching 401K

Paid Vacation/Sick Time

Work from home as desired

Get the day off on your birthday!