Customer Relations Support Photo (VASR)

Job Description

Join Our Team Today!

Looking to kickstart a career in technical services?

Do you value independence in planning out your workday?

Hoping to find a company that values maintaining a work/life balance?

Like the idea of a Monday-Friday daytime job?

CES is looking for the right person to join our team; someone who has excellent communication skills, a keen sense of urgency, and loves to connect with individuals and share the CES story of why this is a great place to work!

What You’ll Do…

You will join a team of highly motivated individuals, who will train you on the tools and techniques we use and help pave the way to learn something new, probably everyday!

The position is an entry-level, field service position that is critical to our business. You will provide support on multiple projects with a focus on merchandising, marketing promotions, equipment exchange, customer training, product and site aesthetics, and project-related services.

You will have the opportunity to join a team of service representatives who provide best-in-class levels of customer service. You’ll be an important part of what works which includes:

Traveling to multiple customer locations on a daily basis

Interacting with customer’s employees, their management personnel, and their customers daily

Scheduling customer visits ensuring that projects and visit goals are completed timely

Assist customer with product promotions and support

Providing customer training as required

Performing basic equipment troubleshooting and software installation, removal, product and site aesthetics/cleaning, and project-related activities

Evaluating equipment condition

Utilizing a phone application ticketing system to record daily activities

Meeting established deadlines and reporting requirements associated with time reporting, expense reporting, credit card payments, and other areas as required

About CES

Customer Engineering Services, LLC (CES) is a provider of Technical Services. We provide product installation, preventative maintenance, on-site repairs, customer support, and helpdesk services for clients with inventory throughout the U.S.

Customer Engineering Services is an Equal Opportunity Employer. CES does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law.

Work Authorization

Employer work visa sponsorship and support are not provided for this role. Applicants must be currently authorized to work in the United States at hire and must maintain authorization to work in the United States throughout their employment with our company.

Requirements

The successful candidate will have the following qualifications:

Prior experience in retail, merchandising, field service, or customer service preferred

The ability to relate to customers in a professional and courteous manner

Good written, verbal, and listening skills

Good time-management skills

Ability to perform timely and accurate reporting

Ability to travel extensively (occasional overnight stays)

Possess basic computer, mobile device, and web-based applications skills

Understanding of iPhone and Google Workspace Suite (a plus)

Some technical aptitude

The ability to maintain excellent attendance and adherence to assigned work schedules

The ability to lift up to 50lbs

Requirements:

High School Diploma or GED (formal training/technical school courses a plus)

Prior field maintenance experience (a plus)

Basic Computer and Mathematical Skills

Ability to adapt to ever-changing environments and work assignments

Satisfactory driving record. Motor Vehicle report will be reviewed

Benefits

Benefits and Perks:

Company Provided Cell Phone

Company Credit Card

Paid Time Off

Mileage Reimbursement