Copy of Vendor Oversight Specialist

Job Description

Description:

Vendor Oversight Specialist

At CastleBranch, we hire people with passion. From forming groundbreaking ideas, to launching new technology; from lending a hand in our neighborhood, to serving our nationwide community of clients, everything we do is fueled by a team of passionate professionals located throughout the United States. If you are passionate and excited to be part of a growing, visionary company where your ideas are heard, you have an opportunity to be successful at CastleBranch.

How this Role Impacts CastleBranch and its People

CastleBranch is seeking a Vendor Oversight Specialist that will be responsible for associating vendor results returned from internal and external researchers and for initiating vendor communication regarding vendor errors. An ideal candidate is tech-savvy, focused, detail-oriented, able to multitask, and skilled communicator.

About Us

We are not new here, but our way of thinking is. CastleBranch is a data-management company that empowers people and organizations to use their data to reach their goals. We design innovative technology solutions for the complex problems that businesses, schools, and healthcare institutions face today. We are committed to helping individuals along their transition to and through professional life, and with that, to celebrating individuals as they forge their own, unique paths forward. We champion the individual and what makes each person unique.

Areas you will Impact

Save vendor results in the proper format to correctly match up ordered items

Follow-up on all inaccurate results by adhering to existing operational procedures

Address inaccurate results with vendors in a timely manner

Communicate professionally with vendors regarding orders via email and phone calls

Prepare tracking reports daily for searches

Provide accurate order completion information for orders as required

Escalate vendor issues to Background Screening Supervisor

Ensure service level agreements are met

Other similar and/or related duties as assignedRequirements:

Key Skills and Experiences

Data entry work experience, as a Data Entry Operator or Office Clerk

Typing and 10 key proficiency preferred.

Excellent knowledge of correct spelling, grammar, and punctuation

Attention to detail

Confidentiality

Organization skills, with an ability to stay focused on assigned tasks

Comfortable efficiently navigating around a desktop computer and multiple systems simultaneously

Lifelong learner mentality; learning and trying new things to work towards being better than yesterday

Motivated and determined to learn new systems, services, and processes, while being flexible, adaptable to understanding the software improvement life cycle

Positive mindset – exude a positive attitude and are a team player. Bring a passion for customer service and problem-solving to the table every time.

Our Campus

You’ll find much more than people working with their heads down at their desks here. We believe in communication and collaboration, and our home base reflects that, with plenty of space and natural light to inspire your best ideas. Our rec room hosts Ping Pong and ski ball tournaments. We believe in feeling good every day and we want each team member to feel their best here. Our campus is located across the street from Mayfaire Town Center, within walking distance of plenty of restaurants, coffee shops, and hangout spots.

Required to Thrive at CastleBranch

Forge your path- Embrace pathing opportunities to help you grow the way you want to grow. Have the willingness to determine where you want to be and how CastleBranch can help you get there.

Be authentic to you- Know your strengths and celebrate them. Recognize your weaknesses and grow from them. Communicate openly about both.

Put people first- People deserve dignity. Find respectful ways to disagree and work together to promote radical honesty and transparency. Practice compassion toward others.

Act with courage- It takes courage to commit to a new idea and stick with it. We’re not always right, but we always act with courage. We make big mistakes and have big breakthroughs. Own your mistakes, learn and grow.

Benefits of Being a CastleBranch Team Member

Paid training

Full medical/dental/vision coverage

Tenure-based PTO accrual

Life insurance/long- and short-term disability coverage

Paid community volunteer opportunities

Paid holidays

401K with 2% matching

Employee referral bonus with no cap

Advancement opportunities

Cross-training opportunities

Community perks and discounts in the local community

CastleBranch is an equal opportunity employer committed to creating a diverse workforce. We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, service member status, amnesty or status as a covered veteran, or any other protected classification under applicable federal, state, and local laws.