Remote Customer Service Agent - Telephone Orders

Job Description

Vitality Extracts is an ecommerce business that specializes in selling essential oils, diffuser jewelry, and other wellness products. We focus on promoting natural health and wellness through our products, which are designed to help customers relax, rejuvenate, and improve their overall well-being. We are seeking a detail-oriented and customer-focused individual to join our customer service ordering department. In this role, you will be responsible for processing customer orders over the phone, providing product information, and ensuring customer satisfaction.

Website:

Start Date: ASAP

Open Shifts: Sunday-Saturday, Weekends required

Hours: 9am-6pm PST

Pay Rate: $15/hr

Job Type: Full time contract to hire

Location: Remote

Qualifications:

High school diploma or equivalent (GED)

Previous experience in customer service or sales preferred

Basic computer skills and familiarity with online shopping

Ability to perform basic mathematical computations (i.e. being able to apply/explain discount, taxes, promotions)

Excellent communication skills, know how to articulate gracefully and be customer oriented.

Ability to work in a fast-paced environment and multitask effectively such as holding soft conversations while you’re initiating an order

Ability to work cohesively with other employees as part of a team

Knowledge of essential oils is a plus

Your Tasks and Responsibilities:

Answering incoming calls from customers and place orders accurately to the Shopify ordering system

Handle obstacles in a positive and professional manner

Ability to remain calm and courteous in demanding and difficult customer situations

Providing product information and recommendations to customers

Stay current with knowledge on the top 15 products and most popular promotions