Front Desk Agent

Job Description

Sleep Inn is seeking a dedicated and customer-focused Front Desk Associate to join our team. As a Front Desk Associate, you will be the first point of contact for our guests and play a crucial role in providing an exceptional experience.

Key Responsibilities:

Greet and assist guests in a friendly and professional manner

Check-in and check-out guests efficiently

Handle reservations and inquiries via phone, email, or in-person

Process payments and maintain accurate records

Provide information about hotel facilities and services

Address guest concerns and resolve issues promptly

Collaborate with other team members to ensure smooth operations

Qualifications:

Previous experience in front desk or customer service roles

Familiarity with Choice Hotels systems is a plus

Strong communication and interpersonal skills

Ability to handle multiple tasks and prioritize effectively

Attention to detail and excellent organizational skills

Flexibility to work part-time hours, including 2nd and 3rd shifts