International Export Logistics Coordinator

Job Description

We are looking to fill an Air/Sea Export Agent position. The individual best suited for this role is able to quickly master the International Operations side of our business.

An Air/Sea Export Agent provides superior customer service that supports our operations team. You will use multiple resources to monitor, track, and update load statuses. We will look to you to help further establish and uphold our brand as we strive to continue to innovate industry standards and enhance service levels further

Operational Duties Include, But are not Limited to:

Utilize multiple systems to help support daily business operations

Track and trace international shipments from pickup to delivery, providing up to date details in TMS (Transportation Management System)

Provide superior customer service to carriers and clients

Experience booking, tracking, and quoting Air/Sea Export business

Familiar with TSA regulations, AES Filings, Commercial Airlines, and LCL/FCL Carriers

Ability to create MAWB/MBL, HAWB/HBL, and Manifest documents

Experience with commercial invoice, certificate of origin, and other documents required for International trade

Responsible for handling high volume of e-mail and phone calls each day

Communicate and handle email requests effectively with internal and external business partners

Utilize problem solving skills effectively through all avenues of communication

Foster teamwork mentality to support continuous improvement in the organization

Uphold professionalism in the workplace

Research discrepancies and resolve variances in alignment with processes and workflow

Ability to work after-hours and some weekends during on-call rotation week

Validate business partner invoices for accuracy; correspond with key stakeholders to resolve inaccuracies or issues

Complete daily tasks and monitor activities to ensure efficiency throughout the week

Partner with the leadership and operations teams to identify, improve and implement effective process changes

Manage and monitor improvement actions to measure the success of changes and enhancements

Skills and Requirements Needed to Succeed at Focus Logistics (SBA Global):

Ability to work in a fast-paced and goal driven office environment

Strong multi-tasking abilities

Exceptional customer service experience

Detail oriented

Ability to adapt to change

Knowledge of the International logistics market and industry trends

Experience working in freight forwarding, with emphasis on International trade

Proficient in Microsoft Office with emphasis on Outlook and Excel

Clear and concise verbal and written communication skills; ability to communicate well with customers, associates and management in a professional manner

Reliable transportation, excellent attendance, and a flexible schedule

At Focus Logistics (SBA Global DTW) we know the way to foster a positive and enthusiastic workplace environment is to FOCUS on our people. We provide our team with cutting edge technology and the unique ability to make "on the spot" decisions without fear. We have the unique structure of an intimate local team backed by a vast network of 46 offices within the US and countless partners across the world.

Our mission statement is:

To provide a high quality of service oriented logistics services to the shipping community by creating an exciting, rewarding workplace where ordinary people can accomplish extraordinary things with enthusiasm and professionalism.

Our FOCUS is on making our work environment upbeat, energetic and engaging. We believe this energy will cultivate the best outcome for proactive customer interactions. If you are looking for a data entry job, THIS IS NOT IT. We need individuals who are ready and willing to break industry standards, to creatively solve time sensitive and complex logistics challenges by utilizing an extensive network of resources we provide along with the element that only you can provide you.

Are you ready for your ideas and strategies to be considered at the highest level of the company?

Are you ready to contribute to a company and KNOW you are a key element of that team's success?

Are you ready to take on the responsibility of creating a culture of accountability?

Are you ready to be excited to come to work?

If you said yes, you may be ready to FOCUS with us.