CSR Inside Sales - HVAC

Job Description

Responsibilities (including, not limited to):

• Answer inbound phone calls and email

• Perform outbound calls with existing customers

• Create service tickets and schedule appointments accurately

• Review customer account information

Knowledge and Skills:

• Strong English verbal and written communication skills

• Detail-oriented

• Excellent email handling skills

• Strong customer service focus with the ability to empathize as well as prioritize customers' needs

• Must be able to multi-task

• Outbound calling experience a plus

• Minimum typing skills of 30 words per minute

• Billing experience a plus

Great Benefits! Including:

• Competitive wages

• Paid Time-Off

• Company-provided life insurance and short term disability

• Eligibility for medical, dental, vision, and additional life insurance

• Company-sponsored 401(K)

Drug-Free, Equal Opportunity Employer

Job Type: Full-time

Required experience:

• Call Center: 1 year

• Customer Service: 3 years