Outside Sales Representative

Job Description

Headquartered in Atlanta, American Insulated Glass is a leading glass fabricator and wholesale distributor, specializing in providing high-quality insulated, laminated, tempered, fire-rated and beveled glass products to glazing contractors and window manufacturers. Dedicated to serving both commercial and residential end markets, AIG also distributes a full line of float glass, mirror, and decoration glass solutions.

We are seeking a hard-working, reliable, and punctual Outside Sales Representative to join our growing operation team. The Outside Sales Representative will act as a liaison between our office team and our customers. They will provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Supervisory Responsibilities: (only if it’s applicable)

Key responsibilities & duties:

Manage large amounts of incoming/outgoing calls, emails, and a customer base within a set territory

Interact with new and existing customers in person and over the phone

Identify and assess customers’ needs to achieve satisfaction promptly and effectively

Build sustainable relationships and trust with customer accounts through open and interactive communication

Provide accurate, valid, and complete information to the office and to the customers by using the right methods/tools.

Meet personal/customer service team sales targets and call handling quotas

Deal with customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts and file documents

Follow communication procedures, guidelines, and policies

Take the extra mile to engage with customers

Participate in a team-oriented environment

Require Skills/ Abilities:

Organization skills

Timeliness

Ability to be flexible,

Ability to follow strict deadlines, and adapt to production schedule on daily basis

Product Knowledge

Documentation Skills

Listening Skills

Phone Skills

Resolving Conflict

Ability to multitask

Patience

Positive Attitude

Attention to Detail

Problem Solving

Ability to Work Under Pressure

Computer Skills

Education & Experience:

Prior Sales Experience/Customer Service Experience (required)

Glass experience (preferred not required)

Construction experience preferred (preferred not required)

Associates or bachelor’s degree (preferred not required)

Physical Requirements:

Prolonged periods of driving

Must be able to lift up to 15 pounds at times.

American Insulated Glass is an equal opportunity employer and utilizes E-Verify to confirm employment eligibility. We are also a drug-free workplace; selected employees are required to pass a drug test and criminal background check.Company Description

American Insulated Glass is a privately owned wholesale glass company with locations in Conley, Georgia, Pensacola, Florida, Charlotte, North Carolina, Detroit, Michigan, Knoxville, Tennessee and Birmingham, and Alabama. Our facilities are equipped with edging, beveling, tempering, and insulated glass lines for residential and commercial markets. Please visit for additional information about our company.

We are an equal opportunity employer and utilize e-Verify to confirm employment eligibility. All job offers are contingent upon satisfactory results from a background check and mandatory pre-employment drug screen.