Passenger Service Agent

Are you a detail-oriented problem solver who focuses on providing outstanding customer service?

Alliance Ground International (AGI) is one of the largest independently owned ground handling company providing services to 100+ airlines in 61 airports across the U.S. and Canada. We are the home to over 12,000 team members supporting over 1.5B Kilos and over 400K departures. Our Ground division has a strong reputation in aviation ground services. We are committed to providing the highest level of quality service and continuing our track record of outstanding safety. As we continue to grow, we are looking for only the best in the industry.

Roles and responsibilities:

Check in passengers and their luggage at the ticket counter and gates.

Patiently handle customer concerns and complaints regarding ticketing and baggage handling

Knowledgeably answer inquiries regarding flight schedules, fares, and other questions as they arise

Make announcements at the gate or over the general PA system regarding flight activity

Be responsible for all flight movement messages between the gate, ground handling team, flight crew, and airport vendors

Qualifications:

Demonstrate strong communication skills to interact professionally with passengers, team members, and station leadership

Have proficient computer skills

Be at least 18 years of age and possess a High school diploma, GED or work experience equivalent

Possess a valid driver’s license with a clean driving record (only required for some airports)

Be able to pass a drug screen and obtain airport security clearance which includes an extensive 10-year employment, criminal record, and residence background check

Physical Requirements:

Lift up to 70 pounds (32 kg) on a regular basis

Stand, lift, bend, push and pull on a frequent basis and for extended periods

Work around jet and machinery noises

Airlines are 24/7, so we need our team members to be flexible to work various shifts including nights, weekends and holidays. The successful AGI team member brings their “A” game every day with energy and enthusiasm, respect for their team, and the highest regard for safety!

Alliance Ground International is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Alliance Ground International is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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