PBX Operator

Job Description

NEW! Offering a $300 HIRING BONUS for any Ward 1 residents!

If you live in Ward 1 and get hired, we are offering a $300 hiring bonus to be paid in 30 days of employment.

About our Company

We are seeking a dynamic PBX Operator to join our team. A successful candidate will have a genuine passion for the hospitality industry and an entrepreneurial spirit.

Job Overview

A Guest Service Operator is responsible for managing incoming calls and inquiries directed to the hotel in a courteous and efficient manner. The person having this position must deliver a level of service marked by its sincere focus on each guest, consistent attention to detail and commitment to excellence. Fluid communication with other departments and superior service are required to ensure smooth operations and positive experiences for our guests.

The person having this position must possess good communication skills, have the ability to resolve conflict and have a thorough understanding of LINE policies, procedures and expectations.

Because of the fluctuating demands of the companys operation, it may be necessary that each

employee perform a multitude of different functions; therefore, as an essential part of your position, you will be expected to help others when the occasion arises, just as other employee is expected to help you. Accordingly, you may be expected to perform other tasks as needed or as directed.

Essential Functions & Responsibilities

Answer every call in timely, courteous, and gracious manner, always maintaining a professional demeanor

Establish and maintain good communications and team work with fellow colleagues and other departments within the hotel

Handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible

Resolve customer complaints, assist customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.

Create a friendly, comfortable and helpful atmosphere for guests that demonstrate the highest standards for gracious hospitality

Handle guest inquiries in a prompt and courteous manner, whether personally or by directing the guest to the appropriate department

Ability to give directions to all guests and patrons to the hotel and/or surrounding area destinations

Possess knowledge of all hotel services, facilities, outlet operating hours and amenities

Proficient in all hotel systems including Property Management System, Guest Request, and Reservation systems

Knowledgeable in both areas of the Front Desk and Reservations in the Property Management System

Be able to assist guest with billing inquiries, availability, and service recoveries

Understand all fire/safety procedures and provide necessary assistance to guests and employees in the event of an emergency

Participate in scheduled departmental meetings and all other relevant meetings as requested

Adhere to all standards of operations, policies and procedures, manuals, memos and verbal instructions

Be familiar with all safety and emergency procedures including OSHA requirements

Knowledge, Requirements and Skills

High-School diploma or GED required.

Six (6) months hotel or related experience preferred

Excellent reading, writing and oral proficiency in the English Language

Excellent organizational skills

Excellent attention to detail

Ability to multitask

Excellent communication skills both written and verbal

Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.

Must be able to maintain confidentiality of information

Must be able to work a flexible work schedule including evenings and weekends

Able to handle a large volume of guest interactions in an efficient and courteous manner.

Proficient in Microsoft Office, Internet and other hotel programs (i.e. Property Mgmt System).

Work well under pressure, requires being a team playerWorking Conditions/Environment

The noise level in the work environment is usually moderate

The person having this responsibility may have to lift up to 50lbs on a daily basis

The person having this position may have to sit for one (1) hour, stand and/or walk, push, kneel, bend, balance, squat, reach and stretch for eight (8) hours per day

The work environment characteristics described herein are representative of those an Employee typically encounters while performing the essential functions of the position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. About our Brand

More than a group of hotels, The LINE is a creative community built around a sense of discovery an exploration of a building, a neighborhood, and a culture. From Koreatown in LA to Adams Morgan in DC to downtown Austin, each property is architecturally interesting and chosen for its location in emerging neighborhoods in compelling cities. LINE hotels are both reflective and responsive shaped by the communities they are part of while also contributing something new to those places. LINE properties are a collaboration of the best local and out-of-town talent in design, food and beverage, arts and culture.