Hindi Speaking Submission Officer

Job Description

VFS Global, the world’s largest outsourcing and technology services specialist for governments and diplomatic missions worldwide, is currently hiring Enrollment Officer’s in our Application Center in San Francisco, CA. The office will specialize in offering services to visa applicants, as well as accepting their visa applications and collecting their biometric enrollment data on behalf of partnering government

Customer Service and Enrollment Officer

ROLE AND RESPONSIBILITIES

Working directly with high-end, high-value customers to assist with completion of visa applications, processing of documents, and certification of documents

Capture of biometrics (fingerprints and facial) on behalf of partnering government

Assisting with time-bound visa applicants

Processing applications and data entry in the customized VFS software, including digitalization of documents

Dispatch of some applications

Scanning and uploading of documentation

Trouble shooting IT issues with the help of the remote IT Service Desk, as needed

Tracking of passports

Handling customer queries in person, by email and on the telephone

Fee collection and cash handling

The above list is not exhaustive, and other duties may be required from time to time in line with business requirements.

Reports directly to Manager - Operations

Key skills include customer service for high-end clients, high-speed and high-quality data entry, and IT familiarity with software programs, as well as interest in international travel processes, efficiency and attention to detail, and an interest in growing internally within a large international organization.

EXPERIENCE/QUALIFICATIONS REQUIRED:

Excellent written & verbal communication skills with professional demeanor

Excellent command of English is required, additional languages a plus (but not required)

Minimum education: Bachelor’s degree

Good knowledge of Microsoft Office packages

A good attention to detail and high level of accuracy under tight timelines

A proactive ‘can-do’ attitude

Ability to begin work rotating shifts, if needed, between 7:00am – 7 :00pm

Flexible / ready and willing to additional hours, if needed

Possible travel opportunities within the US

Ability to lift up to 30 pounds

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