Advertising Operations Specialist II (Customer Immersions)

Advertising Operations Specialist II (Customer Immersions)

Summary:

Global Product Services (GPS) mission is to significantly enhance our most important customerâ s experience by effectively resolving (technical) issues, proactively preventing future problems, and inspiring teams to create valuable, high quality products.

This position will partner with internal Customer Immersion team members, providing operational execution support to help project manage client immersion requests for our managed and unmanaged advertisers - maintaining quality and efficiency throughout the end-to-end immersion process. You will be responsible for recruiting research participants for user experience studies and guiding them through the process. Studies you will recruit for include onsite visits to our campuses, remote studies via the web and offsite studies in the U.S. and abroad.

The ideal candidate will have a strong background in Meta advertising effectiveness and project management, along with a natural curiosity to understand how things work. They should be passionate about our company, analytically minded, a great communicator, and able to partner with other XFN teams.

Responsibilities:

Own immersion operational execution in coordination with internal teams supporting workflows such as, email outreach, scheduling, and performance tracking across multiple projects.

Monitor and troubleshoot progress and performance of immersions to ensure overall program quality and consistency

Triage incoming requests, utilizing technology, superior customer service and judgment - Responding within a timely manner and working 1:1 in real time

Gather learnings and insights for: 1) internal teams to help us further develop and evolve our products, and 2) our advertising partners to help them achieve their marketing objectives

Actively participate, collaborate, and add value to weekly training and operational meetings - quickly implement new practices

Identify tool and process efficiency gains with an analytical perspective Skills

2+ years of experience within the advertising (preferably Meta) ecosystem and a thorough understanding of major success metrics

2+ years experience managing client - facing communication concerning Facebook Ads Manager/ campaign set-up per internal direction

Experience with Salesforce, including SFMC Email Studio is critical for participant outreach.

Detail-oriented, computer literate and tech savvy with proficiency in working with multiple desktop applications and ability to quickly learn in-house software.

Experience in working on research studies (inbound feedback, A/B tests, surveys, interviews)

Ability to remain cool under pressure and effectively multi-task maintaining an exceptional level of quality

Proven ability to manage multiple projects and work in a high-performance team environment

Previous tech experience a plus Education:

Bachelor's Degree, preferred.

Pay range is $22 - $27 per hour with full benefits available, including paid time off, medical/dental/vision/life insurance, 401K, parental leave, and more. Our compensation reflects the cost of labor across several US geographic markets. Pay is based on several factors including market location and may vary depending on job-related knowledge, skills, and experience.

THE PROMISES WE MAKE:

At Crystal Equation, we empower people and advance technology initiatives by building trust. Your recruiter will prep you for the interview, obtain feedback, guide you through any necessary paperwork and provide everything you need for a successful start. We will serve to empower you along the way and provide the path for your professional journey.