Microsoft Application Support Analyst

Wits Solutions Inc. (WITS) is a SBA certified 8(a) company with headquarters in the metropolitan Washington D.C. area. WITS has been providing best-in-class solutions in professional IT and administrative consulting to various Federal, State, Local and commercial customers. At WITS, we believe in working not for our clients but with them. This is why right from the beginning; our analysts and solution-builders work closely with our clients to ensure that the project outcomes continue to deliver value long into the future.

JOB DESCRIPTION:

Work Experience Mandatory:

2+ years of experience in building client-side SharePoint solutions using JavaScript, jQuery, CSS, HTML.

4+ years of experience working directly with clients, developing and executing SharePoint, O365 project plans.

3+ years of experience in managing, training personnel and documenting O365 environments and developed applications.

SECURITY CLEARANCE

SECRET Clearance

EDUCATION/CERTIFICATIONS MANDATORY

Microsoft 365 Certified: Fundamentals (Exam MS-900) or Amazon Web Services (AWS) Cloud Practitioner Certification.

Each member of this contract shall adhere to DoD 8570.01-M and poses the requisite certification per DoDD 8140.01, Cyberspace Workforce Management dated 10/5/2020.

Bachelors Degree

Possess one of the following Microsoft certifications:

a) Microsoft 365: Managing MS Teams (MS-700)

b) Microsoft 365: Power Platform Functional Consultant Associate (PL-200)

c) Microsoft 365: Power Platform App Maker Associate (PL-100)

d) Microsoft 365 Identity and Services (MS-100)

ROLES AND RESPONSIBILITIES

The contractor shall provide technical support and training of O365 applications such as: Teams, SharePoint Online, Outlook, OneDrive, Power Apps, and Power Automate.

The contractor shall work with the sections to conduct business analysis and process improvement to advise best business practices through implementation of Office 365 solutions and on premise SharePoint 2013/2016 environments.

The contractor shall integrate within the project and change management lifecycle of I MEF to promote and integrate new technology and initiatives mandated by USMC and DOD.

The contractor shall implement SharePoint Online and On Premise solutions using both Out of the Box (OOTB) solutions, custom designed web parts, pages, views, lists and document libraries.

The contractor shall provide a persistent and adhoc O365 application and on premise SharePoint support before, during, and after exercises and in support to deploying and deployed forces.

The contractor shall provide technical support in the development of customized SharePoint web parts using HTML, PHP, XML, C++, PERL, VBA, Access Basic, Visual Basic, Microsoft Scripting, MS SQL, JavaScript, CSS, and SharePoint Designer.

The contractor shall support a service desk and trouble ticket resolution, executing up to (50) service tickets per week, providing support to customer and resolving 75% of tickets each week.