Portuguese Customer Success Agent (Sportsbook)

Exciting Career Opportunity: Portuguese Customer Success Agent (Sports-book)

Join a leading gaming operator in Cape Town as a Portuguese Customer Success Agent (Sportsbook)

This dynamic team is seeking an enthusiastic Portuguese Customer Success Agent to deliver high-quality telephone and e-mail service to customers engaging in online sports betting. If this role resonates with you, read on!

Key Responsibilities as the Portuguese Customer Success Agent (Sportsbook) in Cape Town:

Provide telephonic and e-mail service and support to customers placing online sports bets.

Offer advice to customers engaging in online sports betting.

Respond to technical and/or account-related queries raised by customers.

Conduct research using available resources, such as sports shows on television, to adequately respond to queries.

Collaborate with other departments (e.g., trading; finance) to ensure prompt resolution of customer queries.

Escalate complex queries to the line manager.

Deliver prepared scripts to welcome new customers, explaining promotions, and detailing the onboarding process requirements.

Accurately onboard new customers by opening betting accounts.

Follow up on outstanding FICA documents to facilitate successful customer onboarding, verify proof of payment from customers, and credit customers’ online accounts accordingly.

Process deposits to customers’ online accounts.

Requirements for this Portuguese Customer Success Agent role in Cape Town:

Fluent in Portuguese ( Native)

Matric (High School Diploma)

Minimum of 2 – 3 years’ experience in call cente(essential)

lMinimum of 2 years’ experience in a sportsbook/casino environment (preferred)

Availability for shift work

Strong understanding of customer service principles and practices

Knowledge of the rules of a wide variety of sports

Understanding of odds and betting

Fully computer literate

If you meet the above requirements for this Portuguese Customer Success Agent job in Cape Town, we want to hear from you! Send your CV today.