Jira Associate

The role:

We are seeking a JIRA Associate to join our IT team, where you will play a vital role in supporting the Jira platform and executing day-to-day actions in line with system governance and design. Reporting to the Jira Administrator, you will take charge of onboarding, user training, global support, deployment assistance, and strategic improvement implementation to drive efficiency and productivity within the organization.

Responsibilities:

Support Jira Platform: Assist in supporting the Jira platform and execute day-to-day actions in alignment with system governance and design.

Onboarding & User Account Management: Facilitate onboarding processes and manage user accounts within the Jira system.

User Training: Provide user training sessions to ensure efficient utilization of Jira functionalities.

First Line of Global Support: Serve as the initial point of contact for global support related to Jira usage and troubleshooting.

Deployment Support: Assist in deployment activities related to Jira system updates and enhancements.

Strategic Improvement Implementation: Collaborate with the Jira Administrator in implementing strategic improvements to enhance system efficiency.

Timesheet Adherence Management: Monitor and manage timesheet adherence within the Jira platform.

Qualifications:

Prior experience in supporting Jira platform or similar project management tools.

Strong organizational and communication skills for effective onboarding, training, and support.

Ability to work collaboratively with cross-functional teams to implement strategic improvements.

Familiarity with timesheet management processes is advantageous.

Certification in Jira administration or related fields is a plus.

About Media.Monks:

Media.Monks is the global, purely digital, unitary operating brand of S4Capital plc. Since 2021, Media.Monks has combined diverse solutions—media, data, social, platforms, studio, experience, brand and technology services—to serve as a consultative partner integrating systems and workflows that deliver unfettered content production, scaled experiences and data science fueled by AI and the industry’s very best talent and teams.

Media.Monks was named a Contender in The Forrester Wave™: Global Marketing Services. It has earned a constant presence on Adweek’s Fastest Growing lists (2019-23), ranks among Cannes Lions' Top 10 Creative Companies (2022-23), and earns continual inclusion in AdExchanger’s Programmatic Power Players (2020-23). It has also been named Adweek’s first AI Agency of the Year (2023). Business Intelligence has recognized Media.Monks in its 2024 Excellence in Artificial Intelligence Awards program in three categories: the Individual category, Organizational Winner in AI Strategic Planning, and AI Product for its service Monks.Flow. Media.Monks has earned the title of Webby Production Company of the Year (2021-23), won a record number of FWAs, and a spot on Newsweek’s Top 100 Global Most Loved Workplaces 2023.

Disclaimer:

Responsible for resourcing and implementing security controls for your teams processes and systems

Responsible that all your personnel apply information security in accordance with the established information security policy