Technical Support Customer Service

Job Description

Are you an Customer Service professional who is looking to join one of the top companies within the MRI Patient Care Industry?

Are you looking to further your career and grow?

Do you have client facing customer service experience?

Acara Solutions is seeking highly qualified candidates to work Onsite with our client in Winter Springs, FL. Interested?

Here's what you'd do:

You will be the first point of contact for customers, addressing their inquiries and concerns related to our cutting

-edge medical devices

Customer Assistance: Respond to customer inquiries and issues via phone, email, or chat in a prompt and professional manner. Troubleshoot and resolve technical problems related to our medical devices.

Documentation: Maintain detailed records of customer interactions, technical issues, and resolutions. Contribute to the development of a comprehensive knowledge base.

Collaboration: Collaborate with cross

-functional teams, including product development and quality assurance, to escalate and resolve complex technical issues.

Continuous Improvement: Provide feedback on common technical issues to contribute to continuous improvement of products and services.

Here's what you'll get:

Pay Rate: $20/Hour

Hours: 40 hours/week 8:00a

- 5:00p

Length: Temp to Direct

Sound like a good fit?

About Acara Solutions

Acara is a premier provider of recruiting and workforce solutions we help companies compete for talent. With a legacy of needs in various industries worldwide, we partner with clients, listen to them, and customize visionary talent solutions that drive desired business outcomes. We leverage decades of experience to deliver contingent staffing, direct placement, executive search, and workforce services worldwide.

Required Skills / Qualifications:

Associate's degree in a relevant field (e.g., Biomedical Engineering, Electrical Engineering, or related discipline) or equivalent work experience.

1

-2 years of experience in technical support or a related field, preferably in the medical device industry

Preferred Skills / Qualifications:

Previous Customer Support Experience: Prior experience in a technical customer support role, especially within the healthcare or medical device industry.

Multilingual: Proficiency in multiple languages to support a diverse customer base.

Certifications: Relevant certifications in technical support or customer service.

Software: Proficient use of Salesforce (preferred)

Additional Information:

Upon offer of employment, the individual will be subject to a background check and a drug screen.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

Aleron companies (Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, TalentRise, Viaduct) are Equal Employment Opportunity and Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity, sexual orientation, national origin, genetic information, sex, age, disability, veteran status, or any other legally protected basis. The Aleron companies welcome and encourage applications from diverse candidates, including people with disabilities. Accommodations are available upon request for applicants taking part in all aspects of the selection process.

Applicants for this position must be legally authorized to work in the United States. This position does not meet the employment requirements for individuals with F

-1 OPT STEM work authorization status.Company Description

Acara understands that finding that rewarding next step along your career path can be challenging. We also understand the legwork that goes into being your career advocate. Our award-winning recruiters focus on the candidate experience, getting to know you and your goals, both long- and short-term. They get to know your skills and your growth trajectory so that they not only can represent you in front of our more than 1,000 customers with opportunities across North America, but also connect you with the best-fit role. After all, optimal workforce experiences come when employees are matched with companies who need—and value—their skills and contributions.

That’s why, for over 60 years, we’ve engaged our candidates with a high-touch, consultative approach that affords us a clear vision of ideal career paths, and it’s why we consistently gain the trust of our employees and customers alike. Acara is in the business of scouting talent, evaluating human potential, recognizing commonalities between people and employers, and changing lives in the process. Because in an increasingly commoditized world, we believe some things still deserve a personal touch. Finding the best-fit jobs for you is one of them.