Lead - Customer Success

Zenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry. Our solution allows users to seamlessly manage every aspect of the business in a comprehensive mobile solution: online appointment bookings, POS, CRM, employee management, inventory management, built-in marketing programs and more. Zenoti helps clients streamline their systems and reduce costs, while simultaneously improving customer retention and spending. Our platform is engineered for reliability and scale and harnesses the power of enterprise-level technology for businesses of all sizes.

Zenoti powers more than 22,000 salons, spas, medspas and fitness studios in over 50 countries. This includes a vast portfolio of global brands, such as European Wax Center, Hand & Stone, Massage Heights, Rush Hair & Beauty, Sono Bello, Profile by Sanford, Hair Cuttery, CorePower Yoga and TONI&GUY.

Our recent accomplishments include surpassing a $1 billion unicorn valuation, being named Next Tech Titan by GeekWire, raising an $80 million investment from TPG, ranking as the 316th fastest-growing company in North America on Deloitte’s 2020 Technology Fast 500™ and unveiling a new brand video. We are also proud to be recognized as a Great Place to Work-CertifiedTM for 2021-2022 as this reaffirms our commitment to empowering people to feel good and find their greatness.

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As a Lead Customer Success Manager, you will play a pivotal role in retaining existing customers and enhancing brand loyalty within our subscription-based business model.

Your responsibilities will include:

Building value based customer relationship

Gathering intelligent product feedback and recommendations from the customers

Developing customer focused processes for ensuring customer success

Applying domain expertise to close deals

Ensuring high user adoption of customer success management application

Implementing best practices to improve customer success

Ensuring smooth onboarding handoff

Skills you'll need:

A passion for customer success and laser focus on providing customer value.

4+ years of overall experience in dealing with customers.

Ability to understand, articulate, interact with, and manage customer expectations

Open to travel to customer locations on short notice, when required.

Experience dealing with large, complex accounts building relationships at C- Level.

A 4-year degree in engineering or equivalent

PMP is an added advantage

Knowledge of how enterprise implementations, professional services, support processes work – will be a definite plus.

Zenoti provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.