Sales & Service Representative (Bank Teller/Universal Banker)

Overview:

Are you a people person? Be a First Citizens person! Join our Decatur branch team and make a difference.

This full-time Sales and Service Representative role is located at 2630 Rainbow Way in Decatur, Georgia. It is responsible for processing transactions and other customer service requests in the branch. The successful candidate will demonstrate:

Communication Skills - Interpersonal: Comfortable and confident with proactively engaging in conversation; Demonstrates professionalism and empathy in customer interactions

Adaptability: Has the ability to learn and adapt quickly to new information and technology

Teamwork: Strives to build strong working relationships with those on their team as well as cross-functional relationships

Flexibility: Capable of handling multiple demands and can readily shift priorities to ensure work is done efficiently; Able to process information and move quickly through problem resolution

Responsibilities:

The essential functions of the job include, but are not necessarily limited to, the following:

Engaging customers in conversation to understand their banking needs and preferences

Processing transactions accurately and efficiently

Providing assistance with account servicing needs

Facilitating customer awareness and education of bank services, including digital banking capabilities

Introducing customers to other branch team members or bank partners who are able to provide solutions for their financial needs

Qualifications:

Required Education: High School Diploma or GED

Required Experience: 6+ months recent customer service experience

Preferred Items:Experience in sales support and cross-selling

Prior experience in a retail banking setting

Working knowledge of Microsoft Office

Permanent