Desktop Support

Overview:

CiraConnect provides world-class cloud-based software and on-demand “back-office” shared services (SaaS) for self-managed community associations, professional community association management companies and residential real estate developers servicing the needs of homeowner associations (HOAs), condominium associations, cooperatives, luxury high-rises, municipal utility districts and large master planned communities. CiraConnect maintains an in-house software development team that places a premium on integrated software solutions and business process automation as tools to enable our employees to better service our clients and increase their job satisfaction.

Responsibilities:

This is not a remote position - Office location is Mesa AZ

The Desktop Support position is responsible for interacting directly with employees via a ticketing system and calling users back to assist with issues. To be considered you must be self-motivated, pleasantly aggressive, and have high personal ethics. You must be able to develop professional and personal relationships with co-workers and end-users, and you must be a positive and people-oriented person with excellent oral and written English communication skills. Attention to details is a must.

Install drivers / hardware

New user set ups (set up new login profiles, printers, shortcuts, mapped drives, etc.)

Hardware support (desktops, laptops, printers, etc.)

1st and 2nd level troubleshooting

Assist with higher level tasks when needed

Plus other work related tasks as needed

Qualifications:

2+ years of desktop support experience

Intermediate knowledge of networking (wired and wireless

Office apps (documents, spreadsheets primarily)

Desktop Support knowledge within a corporate environment (domains, DNS, etc)

1st to 2nd level troubleshooting skills (some issues will require more than basic PC knowledge)

Great attention to details

Willing to learn new tasks / skills

Good written AND verbal communication skills

Pleasant personality and ability to clearly communicate with people.

Must be able to succeed in a dynamic team environment and be open to overtime when necessary

This position requires the successful completion of a background investigation and/or drug screen.

Pay and Benefits:

$55,000 to $60,000, depending on education and experience.

Benefits include:

Medical Insurance

Dental Insurance

Vision Insurance

Life and Disability Insurance

HSA (Required High Deductible Medical Plan to be eligible)

FSA

Education Reimbursement

401K matching

Employee Assistance Program (EAP)

9 paid Holidays

Permanent