Cafe Manager- Gainesville

This management role is a great opportunity for a person who has worked as a senior shift lead or assistant manager and looking to take on a full manager role. We're seeking someone with positive energy and able to add and guide a diverse team in a high performing cafe.

At Tropical Smoothie Café, we inspire a healthier lifestyle by serving amazing food & smoothies with a bit of tropical fun! Our employees are the most important ingredient in Tropical Smoothie Cafe's success and are key to delivering on this promise which is driven by our four values: Solid Relationships, Playing to Win, Creative Spirit and Living Better.

As a member of our leadership team, it will be expected that you are able to:

Provide support for the General Manager and Franchise Owners.

Work to exceed customer expectations

Foster a culture of teamwork

Develop staff member's abilities and competencies

Meet and exceed the financial objectives established for their assigned location BENEFITS:

Performance bonus

Paid vacation

Discounted meal plan

DUTIES & RESPONSIBILITIES:

Learn and apply all franchise policies and ensure the store is following the policies

Learn and apply all franchise procedures for making smoothies and food, and work on the line when necessary

Serve as a role model for customer-first behaviors according to company standards

Build a team of customer-focused employees through coaching

Handle difficult customer situations professionally

Handle any customer complaints/concerns

Respond to customer inquiries on a timely basis occasionally

Ensure all products meet Tropical Smoothie quality standards

Schedule and Supervise all employees

Daily financial reporting to Tropical Smoothie franchise owners

Daily bank deposits, as needed

Order food and supplies, as needed

Schedule equipment maintenance, as needed

Oversee all catering orders, as needed

Assist in communicating to cafe employees and enforcing all store policies, standards, and practices

Work with the Franchise Owner to achieve business plan objectives and profitability as set forth in the store operating plan and in the established financial goals

Demonstrate safety consciousness and promote store safety.

Maintain a high level of store sanitation and cleanliness, e.g. cleaning schedules, training, etc. JOB SCHEDULE:

MONDAYS-FRIDAYS: 9AM-5PM

**WEEKENDS, IF REQUIRED

REQUIREMENTS:

Minimum of 2 years of managerial experience in the restaurant or fast-casual field (desired)

Experience recruiting, hiring, training & developing employees (desired)

Experience in growing sales & providing excellent customer service

Demonstrated ability to drive operational excellence in both front of the house & back of the house

Experience managing cost of goods & labor (desired)

Strong skills in understanding P&L reports & budgets (desired)

Basic computer skills, including Microsoft Word, Excel and Powerpoint

Effective verbal & written communication skills

ServSafe Certification (desired)