Client Support Analyst

Job Description

Benefits:

401(k)

401(k) matching

Competitive salary

Health insurance

Paid time off

Citywide Elevator Consulting is at the forefront of delivering innovative solutions that drive customer satisfaction and operational excellence. We are dedicated to transforming data into actionable insights and fostering strong, enduring relationships with our clients.

We are looking for a proactive and detail-oriented Client Support Analyst to join our team, reporting to the Customer Experience Manager, this role is vital in deploying best practices and providing daily support to fulfill our client's needs. The successful candidate will review and analyze client-related financial transactions, manage ongoing ticket support, and collaborate closely with our data team to offer insights and recommendations. Familiarity with data cleaning processes and Power BI is highly regarded, as these skills will contribute significantly to delivering exceptional client support and enhancing our customer experience strategies.

As the premier provider of elevator consulting services in the New York area and one of the fastest-growing vertical transportation consulting firms in the U.S., Citywide is constantly seeking extraordinary people for its team. If you possess the appropriate knowledge and experience, attention to detail, strong capacity for organization, a customer-focused attitude, and a desire to learn, please continue reading!

Major Duties:

Financial Transaction Analysis:

Regularly review and analyze client-related financial transactions to identify trends, discrepancies, and opportunities for improvement

Ticket Support Management:

Efficiently manage ongoing support tickets, ensuring timely and accurate resolutions to client inquiries and issues

Collaboration with Data Team:

Work closely with the data team to leverage data analytics and visualization tools, such as Power BI, to inform and guide client support strategies

Best Practices Deployment:

Assist the Customer Experience Manager in deploying best practices across client support operations to enhance service quality and efficiency

Insight and Guidance Provision:

Use insights derived from data analysis to provide actionable recommendations for improving client support and overall customer experience

Continuous Improvement:

Contribute to the continuous improvement of client support processes and the customer experience by staying informed about industry trends and customer feedback

Other duties as required

Qualifications and Skills:

Customer supporting roles with a background in Business, Finance, Data Science, or a related field are a plus.

Proven experience in client support, financial analysis, or data analyst role

Strong analytical skills with the ability to analyze financial data and interpret trends

Experience with data analytics and visualization tools, especially Power BI, is highly desirable

Excellent problem-solving abilities and a client-focused approach

Effective communication and interpersonal skills, with the ability to interact with diverse clients and team members.

Ability to work collaboratively with cross-functional teams to achieve common goals

Multitasking and time-management skills, with the ability to prioritize tasks and meet deadlines

Strong work ethic with high-functioning organizational skills

Proactive and self-sufficient

Strong attention to detail, adept in creative problem-solving, and resourceful

What We Offer:

Competitive salary and benefits package

Flexible working hours and hybrid/remote work opportunities

A vibrant and supportive team culture

Opportunities for professional growth and development and to make a significant impact on our clients success through innovative data solutions

How to Apply:

Please send your resume, cover letter, and any relevant work samples to

In your cover letter, explain why you're the perfect fit for this role and how your skills and experience align with our mission. We look forward to hearing from you! Citywide Elevator Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Come join our team!

Flexible work from home options available.