Housing Program Specialist

Job Description

POSITION ANNOUNCEMENT

Position Title:

housing program specialist

Department:

housing & homeless services

Open Date:

april 15, 2024

Reports to:

housing & homeless services program manager

Close Date:

until filled

Work Location:

1050 sw baseline street, hillsboro

Hiring Range:*

$18.65-$20.52 hourly

FLSA Status:

non-exempt

Position Status:

regular full time (rft)

Benefit Status:

eligible for benefits

Work Hours Per Week:

40

Number of Positions:

1

Months Active:

all

Positions Supervised:

0

*Note:

For applicants with extensive qualifications and/or years of experience, hiring range may be exceeded with approval. If approval is granted, it will be based upon careful review of the applicant's qualifications, experience, internal equity and budgetary considerations. The final rate approved will typically never be at a rate equal to or above the established midpoint of the pay range for the position.

Community Action Organization reserves the right to modify, interpret or apply this job description as needed. The statements herein are intended to describe the general nature and level of work being performed by the employee in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties (including essential duties), and skills to be performed by the employee occupying this position. This job description is not a contract implied or otherwise and the employment relationship remains at-will. The aforementioned requirements may be subject to change to reasonably accommodate qualified persons with disabilities. All positions are contingent upon funding and successful passing of all required background checks, required registry checks, and physical screenings if required.

All staff in positions which regularly require driving either company or personal vehicles while performing work on behalf of Community Action are required to provide Human Resources proof of a valid driver's license for a motor vehicle record check both at hire and annually thereafter. Human Resources will conduct a motor-vehicle record. These records will be held as confidential records in Human Resources. All accidents will be reported to Human Resources within 48 hours.

Benefits: All regular full-time (RFT) status positions of 20 hours per week or more year round or part year of .50 FTE or higher are eligible for our outstanding benefits package including:

Individual Medical with premium covered at 90%

Free Dental insurance for the employee

Health care waiving employees are eligible for a health care waiver benefit of $100 per month

Employer matched retirement dollar for dollar for the first 3%

Generous paid sick and vacation time

13 paid 0bserved holidays

Free life and long term disability insurance

Medex travel assistance

Employee Assistance Program

Rich and diverse mission-based working environment

Possible student loan forgiveness through the Public Service Loan Forgiveness (PSLF) Program

Staff meeting program criteria for use of a second language in their position may apply for and if approved qualify for a bilingual pay benefit of $100 per monthPosition Summary:

In support of the Agency's mission, this position is responsible for providing administrative and program management support for the Housing & Homeless Services Program. This position supports program efforts in application documentation, identifying common errors, and recommending changes to processes/forms as needed. This position works with program staff to ensure that documentation is accurate and complete. Duties include monitoring adherence to funder documentation standards, ensuring program compliance, and serving as a member of the program leadership team to develop and implement policies and procedures. This position requires excellent time management skills in order to complete multiple tasks, project and program requirements. and must demonstrate and model effective collaboration and communication skills.

Essential Functions and Responsibilities:

Provide clerical support to the Housing and Homeless Services program including record keeping, minute taking and management of Excel spreadsheets and other communication processes as needed.

Perform data entry and information management in a variety of databases. Prepare and analyze reports and prepare documents summarizing the reports.

Support supervisors and Program Manager with quality assurance activities.

Work with staff and supervisors to ensure that data entry is accurate and complete.•Identifies error patterns and advises program leadership of process/system issues, or training and support to Housing Navigators as needed.

Process rental assistance applications, approvals, and service transaction entries. Ensures timely and accurate processing of applications in preparation for payment from a variety of sources.

Identifies and resolves any discrepancies between program service transactions and Finance department's records.

Maintain workflow systems, keeping procedures current and effective, and maintaining accurate schedules in a manner which is aligned with the program/divisions business needs.

Maintain related division/program files and in-process work files of director/managers, including coordination of current and historical filing needs.

Oversee functioning of program systems and processes. Anticipate workload needs and effectively plan time and resources necessary to execute tasks on time.

Attend required trainings and meetings.

Strictly adhere to all safety policies and procedures at all times and respond/correct any at-risk safety issues immediately.

Strictly adhere to agency code of ethics and standards of workplace behavior.

Perform other duties as assigned to meet business needs including regular and reliable attendance and adherence to all company workplace behavior standards. Marginal Functions and Responsibilities:

Other marginal functions and responsibilities as assigned.Required Education/Training/Experience:

High School diploma or higher, with a minimum of six months experience in detailed data management and reporting. An equivalent combination of education and experience may be considered.

Advanced proficiency in technology tools such as Microsoft Office applications, databases, spreadsheets (including formulas and tables), charting, etc.

Exceptional attention to detail and ability to manage multiple situations at one time.

Excellent written and verbal communication skills.

Ability to work independently and produce quality work products under tight timelines.

Strong organizational skills and ability to manage multiple tasks of competing priority with accuracy. Good verbal and written communication skills.

Demonstrated ability to work independently and efficiently.

Demonstrated proficiency using word processing and/or database software in a Windows environment.

Preferred:

Detailed knowledge of data systems used by Community Action, including ServicePoint.

Bilingual English/Spanish written and verbal.

Experience in social service programs serving low income individuals.

Required Licensing or Other Special Certifications:

N/ARequired Physical Demands of Essential Functions and Responsibilities:

Work is performed in normal office environment with moderate computer and phone use.

Local driving in various traffic and weather conditions to provider's facilities or homes.

May be required to work flexible hours including evenings and weekends.

In normal work day, may stand/walk 4 hrs/day; may sit 4 hrs/day; may drive 4 hrs/day; may use hands for repetitive grasping, pushing and pulling, typing and fine manipulation _4_ hrs/day; may use hands at or above shoulder level for _1_ hrs/day.

In normal work day, may bend, squat, and/or climb frequently

Work is light in nature, lifting maximum of 20 with frequent lifting and/or carrying of objects weighing up to 20 lbs.

How to Apply for this Position:

To be considered we must receive a completed Community Action Employment Application form. You are welcome to also include a cover letter and resume at your option. Transcripts may be required for certain positions. Applications can be completed on our website: or you can print off the application to complete or pick up the application form at either of our following locations:

Hillsboro - 1001 SW Baseline St, Hillsboro OR 97123

Beaverton - 5050 SW Griffith Dr, Suite 101, Beaverton OR 97005

Be sure to submit your application in a timely manner. If you choose not to complete an online application, you can send your completed application form, optional resume and cover letter and any other required documents via fax at . If you prefer to mail your application be sure to mail attention Human Resources at the Hillsboro office address above.

All application submissions will be acknowledged with a receipt notification. If you are selected for an interview, we will contact you.

All current Community Action employees are encouraged to apply for openings at Community Action which they are interested in. For current employees, some qualifications may be met by an equivalent combination or education and experience at the discretion of the employer.

COMMUNITY ACTION IS AN EQUAL OPPORTUNITY EMPLOYER

Community Action is an equal opportunity employer and does not discriminate on the basis of sex, age, race, color, religion, marital status, national origin, disability, sexual orientation, veteran status, or other protected status in accordance with applicable federal and state equal employment opportunity laws. Applicants with disabilities may request accommodation to complete the application and selection process. Please notify Human Resources at least three (3) working days prior to the date of need.

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