Customer Support Agent

Are you the accomplished Customer Support Agent everybody wants to have in their team?

Our client is a regulated Investment Firm, specializing in Prime Brokerage Services. They are seeking to hire a Customer Support Agent in Limassol.

Responsibilities:

Assisting clients in a friendly, helpful manner via Live Chat and email.

Answer all emails received from clients regarding queries on the account opening process as well as amend existing accounts

Develop and maintain great relationships with current and new clients.

Contribute to team effort by accomplishing desired outcomes

Ensuring that all Payment Gateways are online and working properly

Carries out any further duties assigned

Ensure that all necessary documentation is collected and update the Company's software about the collection of these documents

Forward financial matters and requests to the Funding Department

Liaise with the Head Customer Support & Back Office for any queried issues

Requirements:

Excellent command of the English language - Other EU languages at a professional level will be highly appreciated.

Previous experience in a similar position in the Forex/Financial industry will be considered an advantage.

Ability to work under pressure and meet daily deadlines;

Ability to pay attention to detail;

Excellent communication skills;

Attention to detail and procedures;

Professionalism, integrity, and trustworthiness;

Ability to work rotation shifts*

IMPORTANT: The position is based on rotating weekly shifts (8am-4pm, 4pm-12am, 12am-8am)*.

* Please do not apply if you are not intended to work on a shift basis.

Benefits:

Competitive salary: 2000 Eur Gross / monthly

Health insurance upon completion of probation

Birthday gifts

Regular company events

Personal development opportunities

This is an excellent opportunity to work in a growing FX Trading company, in a challenging and demanding working environment that offers career prospects and rewards to thriving members of the team.

Please send your CV now: