Application Support / Documentation Specialist

Responsibilities

Key Responsibilities:

Providing application support and services for BHA web, intranet, site and/or social media. Ensuring all application development documentation adheres to agency and bureau policies and procedures.

Developing and delivering a backlog template per application and maintaining and managing application(s) backlog.

Developing and reviewing documentation and actively participating in finalizing documentation, including Technical Architecture Diagram (TADs), O&M Manual, Administration Guide, and other documentation consistent with agency guidance and policies.

Ensuring all technical documentation (including O&M Manual, SOPs, etc), training materials, and knowledge articles are documented and kept in a centralized, shared repository.

Responding to technical and business requirements to keep systems documentation updated and end users trained.

Developing and delivering annual documentation updates unique to each application.

Monitoring installed applications to capture application analytics to facilitate development of user manuals and technical references.

Coordinate with multiple offices and bureaus to review requirements and resolve requirements conflicts.

Curating documentation for agency users and providing current information and other updates necessary to facilitate system users access to information.

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*Contingent on Contract Award*

Qualifications

Basic Qualification:

U.S. Citizen; with ability to obtain a U.S. Public Trust Security Clearance.

High school education or equivalent with 0 -2 years of experience.

Strong organizational skills and ability to multitask.

Proficiency with Microsoft Word, Excel, Outlook.

Familiarity with technical wording and documentation.

Excellent oral and written communication skills in English are required.

Preferred Qualification:

Algible to obtain Secret Security Clearance.

3-5 years of job-related experience preferred.

Peraton Overview

Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world’s leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can’t be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we’re keeping people around the world safe and secure.

Target Salary Range

$51,000 - $82,000. This represents the typical salary range for this position based on experience and other factors.

full time