Customer Service Representatives

Job Description

Salary: $17 - $22 per hour, DOE

Call Center CSR Needed – Friendly, Eager and Accurate

The Call Center CSR we need has a natural sense of urgency and drive and loves to contribute to a team’s and company’s success. If you seek the opportunity to work as part of a well-structured group, putting your optimism, friendliness, and sense of duty to its best use, you’ve come to the right place. If you’re an enthusiastic self-starter who doesn’t sit around waiting for the phone to ring, who thrives on accuracy, becoming an expert in your field, variation in your tasks, and are a wee bit competitive then look no further!

Our next Call Center CSR will love the cooperative nature of the role. The easy to learn scripts we use provide the structure needed to shine. This self-starter will take the bull by the horns and enthusiastically perform the job duties assigned, and then ask for more! They know attention to detail, precision, and following the processes are paramount to delivering the best work.

If you’re not ready to dive in headfirst and be a master of the phones, deliver extraordinary experiences to our customers and your teammates, and be a reliable member of The Comfort Authority team, then save yourself and us some time and energy by not applying for the position. Most of your time will be spent talking to customers on the phone via inbound and outbound calling, converting those calls to booked appointments, and being an advocate for our company by adhering to the high standards we’ve set for ourselves.

In 2014 The Comfort Authority was created to provide customers with an experience that the air conditioning service industry usually fails to provide. As a matter of fact, our mission statement is we deliver extraordinary experiences through friendliness, education, and sometimes the installation of things. Our family-owned company started as a husband and wife intent on setting the standard for home services in the area. We’ve built a team around that standard. Our team's collective effort has made us the highest rated AC company in the area across multiple review platforms. Check us out for yourself!

Google- 4.9 stars

Yelp- 4.5 stars

BBB- 4.96 stars

Facebook- 4.9 stars

Angie's List- 5 stars

Position Overview

Highlights: No Cold Calling, Fun, Supportive Coworkers, Generous Time Off

Job Type: Call Center Representative, Customer Service Representative

Work Hours: Full Time, Early Shift (7 – 4) or Late Shift (11 – 8)

Annual Compensation: $37,400 - $45,700 + bonus and incentive pay opportunities

Benefits: Group Medical, Dental & Vision, Employer Contributed Retirement Plan

Location: Tampa, FL

Required Experience and Traits

Previous customer service, particularly call center based, preferred, but we will be happy to train the right candidate – we hire for personality over experience.

Reliable transportation

Great phone voice

Intermediate computer skills (will work with ServiceTitan – our CRM, Microsoft Excel, and other web-based apps

Superior attention to detail, organized, eager to work, coachable, and motivated