Desktop Support Technician

Job Description

Position: Desktop Support Technician

Location: Morrisville, PA

Duration: 12 months contract

Responsibilities

Provide technical support to employees by troubleshooting hardware and software issues

Install, configure, and maintain desktops, laptops, printers, and other computer peripherals

Respond to help desk tickets promptly and resolve technical problems efficiently

Set up and manage user accounts and profiles in Active Directory

Perform routine maintenance, upgrades, and patches on computer systems

Collaborate with cross-functional teams to implement and support IT projects

Train employees on basic computer skills and best practices for using company technology

Requirements

Proven experience as a Desktop Support Technician or similar role

Proficient in troubleshooting hardware and software problems

Extensive knowledge of Windows and Mac operating systems

Familiarity with TCP/IP protocols, DNS, DHCP, and VPN

Strong understanding of Active Directory and Group Policy Management

Excellent communication and customer service skills

Ability to work independently and manage multiple tasks simultaneously

Relevant certifications (e.g. CompTIA A+, Microsoft Certified Desktop Support Technician) preferred.