Customer Service III

Job Description

Title: Customer Service III

Rate: $14 -$17/hr

Contract: 6 Months with possible extension

Location: Orlando, FL (100% On-Site)

Job Description:We are seeking a highly skilled and experienced Customer Service III representative to join our client's team. The Customer Service III role is pivotal in providing exceptional customer support and managing complex customer inquiries and issues.

Responsibilities:

Serve as the primary point of contact for escalated customer inquiries and issues.

Handle complex customer complaints and provide timely and effective resolutions.

Utilize advanced knowledge of products/services to address customer questions and concerns.

Manage and prioritize multiple tasks and responsibilities to ensure customer satisfaction.

Collaborate with cross-functional teams to resolve customer issues and improve processes.

Maintain accurate customer records and documentation of interactions.

Identify trends in customer inquiries and provide feedback to management for process improvements.

Provide mentorship and guidance to junior customer service representatives.

Contribute to a positive and professional work environment through teamwork and collaboration.

Requirements:

High school diploma or equivalent; additional education or certifications are a plus.

Minimum of 3 years of experience in a customer service role, preferably in a complex or escalated customer support environment.

Excellent verbal and written communication skills.

Strong problem-solving and decision-making abilities.

Ability to handle challenging customer interactions with empathy and professionalism.

Proficiency in using customer service software and CRM systems.

Flexibility to work in a fast-paced and dynamic work environment.

Demonstrated ability to work effectively in a team and independently.

Additional Skills:

Experience in handling escalated customer issues and complaints.

Knowledge of industry-specific products/services and technical support.

Familiarity with customer service metrics and KPIs.

Ability to adapt to new technologies and processes quickly.

Experience in mentoring or coaching junior team members.

Must be Authorized to Work in the US