Branch Manager

Job Description

Join a leader in the credit union industry as a member of Suffolk Credit Union 's Member Services management team!

As a leader in the Credit Union industry, Suffolk Credit Union offers superior value, unique products and personal service so our members have access to the best banking solutions around. And, just as we value our members, we value our employees!

The Branch Manager is responsible for managing all branch function and for all aspects of new business development including development of new branch deposits, loans, and relationships. The Branch Manager is also responsible for attaining established goals through active participation and execution of call programs and participation in community affairs to increase visibility and enhance new and existing business opportunities.

Responsibilities:

Responsible for promoting the sales and service culture and administration and efficient daily operation of a full service branch office, including operations, compliance, lending, product sales, member service, and security and safety.

Oversees all branch employees through effective organizing, coaching, scheduling, counseling, appraising, and hiring and/or terminating, in cooperation with the Human Resources department and Assistant Vice President Retail Member Experience.

Delegates operations, and back-up as needed to the Assistant Branch Manager.

Establishes branch goals and performance measurements in cooperation with the senior management and ensures branch performance meets established milestones

Performs analysis of branch loan production, sales and other data as needed

Participates in development of new credit union products and services

Prepares branch budget and provides to Assistant Vice President Retail Member Experience

Keeps branch staff up to date on all product, service or process changes and developments

Participates in weekly and monthly meetings

Attends and participates in credit union days and community events

Backs up other departmental staff as necessary

Achieves a minimum of "Satisfactory" rating on internal audits and examinations

Accomplishes the credit union's mission by completing relevant duties as needed when requested by management or other staff members

Coordinate all aspects of sales and service delivery with other areas of the organization

To facilitate superior and continuing customer sales and service

Responsible to increase branch membership base, deposit base, and loan portfolio

Essential Qualifications:

Qualified candidate will have a High School diploma or equivalency certification. Three (3) to five (5) years of branch administration required, of which two (2) years must be in a leadership role with demonstrated sales success. Business development is preferred. Notary Public certificate required. NMLS-ID required or must be obtained.

Expertise in sales techniques including cold calling.

Proficient knowledge of loan application and approval processes

Advanced knowledge of credit union loan policies as well the following regulations: Truth in Lending, HMDA, Equal Credit Opportunity Act, Fair Credit Reporting Act, Uniform Commercial Code, HUD, RESPA, Fair Housing Act, Fair Debt Collection Practices Act as well as lending related laws and other NCUA regulations

Coaches and mentors Assistant Branch Manager to effectively manage all aspects of the branch operations and retail sales coaching of staff

Knowledge of credit union products, services, policies, regulations and procedures

Demonstrated skill in interpreting and applying loan policies and objectives

Demonstrated computer and software skills

Demonstrated skill in member/customer service

Demonstrated credit analysis skills

Demonstrated skill in reporting and summarizing complex financial and statistical data

Skill with independent problem-solving

Skill with conflict resolution

Intermediate mathematical skills

Ability to provide managerial leadership to professional- and intermediate-level staff

Ability to communicate successfully with members and outside parties

Ability to express oneself clearly and articulately both orally and in writing

Ability to handle multiple and complex deadlines

Ability to exercise tact and responsibility with handling confidential information

Ability to work with little supervision of daily activities

Suffolk Credit Union provides equal employment opportunities to all applicants and prohibits discrimination of any type on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information or any other characteristic protected by applicable federal, state or local laws.

The compensation range provided is in compliance with state specific laws. Factors that may be used to determine your actual rate of pay include your specific skills, years of experience, and other qualifications.

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