Front Desk Manager

Job Description

Position Title: Front Desk Manager

Salary Range: $41-46k/ year plus Bonus and Benefits

Role Description: We have an entry-level management opportunity with one of our clients. This role will be a part of the property leadership and lead the Front Desk team. If you are passionate about providing exceptional guest service and thrive in a dynamic hospitality environment, we encourage you to apply for this exciting opportunity.

Responsibilities:

Provide support and guidance to front desk agents.

Ensure smooth check-in/check-out processes for guests.

Handle guest inquiries, complaints, and requests promptly and professionally.

Collaborate with other departments (housekeeping, maintenance, etc.) to ensure seamless guest services.

Train and mentor front desk staff.

Maintain accurate records and handle financial transactions.

Manage room reservations and allocations.

Act as manager on duty when needed.

Qualifications:

Previous experience in hotel front desk operations is preferred.

Strong communication and interpersonal skills.

Excellent problem-solving abilities.

Proficiency in hotel management software (e.g., OPERA PMS) is a plus.

Ability to work flexible hours, including weekends and holidays.

We welcome applications from all qualified individuals regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status.