Room Attendant

Job Description

Overview

The Room Attendant performs routine duties in cleaning and servicing guest rooms from general housekeeping duties to preparing a departure room for an arrival room or daily service for a guest staying over.

At this time, Keswick will not sponsor a new applicant for employment authorization for this position.

Keswick offers an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others.

In addition, we offer a robust benefits package including health, dental, vision, life and disability; a competitive PTO offering, as well as 401(k).

Responsibilities

Duties include but are not limited to:

Oversees cleaning of public corridors, housekeeping carts, maintaining vacuum cleaners, and assisting other staff members when asked by a manager.

Promotes a positive image of the property to guests and must be pleasant, honest, friendly and should also able to address guest requests and problems.

Enters and prepares the room for cleaning.

Dusts the room and furniture.

Replenishes guestroom and bath supplies, robes, cleans bathroom, vacuums the carpet, drapes lamp shades and replenish amenities according to standards while maintaining the privacy of guest.

Remove all dirty terry and replace with the clean par to the designated layout.

Clean closets and door tracks on check-out rooms, removing dust and debris.

Ensure correct amount and placement of hangers, extra blanket/pillow and luggage rack

Comply with Lost and Found Policy of the Hotel.

Clean terraces adjoining to the guest rooms.

Deliver and retrieve items on loan to guests e.g. iron and ironing boards.

Perform rotation cleaning duties (e.g. steam clean carpets, spring cleaning, super cleaning etc.) as required.

Hang guest clothing on hangers and placing them in the armoire.

Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.

Update status of rooms cleaned on assignment sheet.

Work closely with manager ensuring communication regarding occupancy status of guest rooms

Return and restock cart at end of shift.

Attends to guest calls, guest requests /guest complaints in the area assigned.

Periodically conduct inventories of linens and terry.

Perform other duties as assigned.

Qualifications

Minimum of a high school diploma (or equivalent) and 0-2 years of experience. However, a combination of experience and/or education will be taken into consideration.

Knowledge and use of proper chemical usage.

Must be knowledgeable to fire evacuation plan.

Must know how to react to a situation such as a fire, and aid to assisting any guests.

Ability to follow instructions, detail-oriented, professional attitude is required.

Ability to work independently.

Must be a team player and be willing to help others.

Excellent Communication skills, both written and oral.

Some lifting may be required (up to 25 pounds).

Physical mobility and stamina required.

Must be able to lift above head, stretch, bend, and crouch down or kneel when cleaning various items.