Claims Advocate 2

Job Description

Description:

One Claim Solution is a fast-growing insurance billing company based in Gilbert, AZ. Our contractors are the backbone of America–small, independent businesses that repair homes damaged by floods and fire. These businesses hire OCS to help with insurance claims billing. We use our expertise in working with property casualty insurance companies to help contractors get paid more, faster so they can run their businesses better.

The primary function of the Claims Advocate 2 position is to negotiate and settle claims with insurance adjusters. In this role, you’ll be a key part of a small team to deliver results. Your team will aim to get paid as much as possible, as quickly as possible on claims. OCS pays a generous performance bonus to teams that deliver results on a quarterly basis!Requirements:

Primary responsibilities include, but are not limited to:

Oversee settlement process of assigned claims on behalf of contractors

Evaluate offers from adjusters, then provides justification for additional payments or settles for awards based on careful analysis

Collaborate with team members to determine the optimal path to optimize payment and timeline

Review claim and invoice documentation, insurance policies and internal protocols and strategies to improve justifications and payment outcomes

Identify and elevates early settlement opportunities and ensures an overall timely and appropriate settlement

Build positive relationships by going above and beyond with customer service, ensuring that all questions, cancellations, and confirmations are handled appropriately

Keep accurate and effective records of claims actions taken, using CRM and other software

Meet daily qualitative and quantitative targets for yourself and your team, and achieve all objectives for service, productivity, and quality

Leverage data and insights to recommend and influence process improvements

Candidate profile and capabilities

Strong negotiation capabilities

Attention to detail with ability to read, absorb and critically evaluate insurance policies

Professional communication, both written and oral

Problem solver with a high degree of perseverance and creativity to find solutions

Self-directed with strong work ethic and ability to manage a high volume of claims

Eager and curious to learn new things

Ability to navigate conflict and de-escalate tension to create a professional, problem-solving oriented work environment

Results orientation with focus on activities that deliver outcomes and meet KPI targets

Preferred Qualifications:

At least 2 years’ experience with property casualty insurance claims as an adjuster or similar role

Working toward IICRC, AIC or similar claims designation

Benefits we offer:

High growth company with room for internal advancement for employees

Low cost Medical, Dental, Vision Insurance

Paid Parental Leave

3+ Weeks of Paid Vacation Time

Paid Sick Time

Performance bonus