Health Center Ambassador

Job Description

Looking for a way to influence the health and healthcare of many?

If so, we’d love to hear from you! Our mission-driven organization is focused on the “Triple Aim” - Better Health, Better Healthcare and Lower Costs to individuals and their families who participate in our health plans.

UNITE HERE HEALTH serves 190,000+ workers and their families in the hospitality and gaming industry nationwide. Our desire to be innovative and progressive drives us to develop impactful programs and benefits designed to engage our participants in managing their own health and healthcare. Our vision is exciting and challenging. Please read on to learn more about this great opportunity!

This position will be the first point of contact as well as the positive face for all patients and families by providing a 5-star customer service experience guided by the Health Center’s mission, vision, and values. The Health Center Ambassador uses 5-star customer service techniques to meet and greet patients, identify, and clarifies patients’ needs and desires. The HCA will also be responsible for conducting scheduled/un-scheduled tours and providing language assistance to provider partners when requested.

ESSENTIAL JOB FUNCTIONS AND DUTIES

Supports health center operations by greeting, and giving direction to patients in the health center lobby and conducting health center tours as requested

Assists with patient portal sign-up and navigation, patient check-ins, delivery of health center medical records and sign up for Health Center Wellness classes

Provides quality service by answering patients’ direct questions, and coordinating with the appropriate resources and/or departments as needed

Reviews appointment date, time, location, and provider name with patient & confirms patient’s eligibility, and answers eligibility related questions

Assists with all non-clinical inquiries and directs patients to all relevant locations within the health center or to an outside source where applicable

Establishes and maintains effective working relationships with all team members

Provides benefit plan and eligibility information to patients, providers, unions, and employers

Assists in escalating urgent, sensitive, or unresolved patient issues, concerns and/or inquiries as designated in Provider Partner and Health Center protocols

Assist with assigned special projects designated by Manager of the Health Center or Health Center Ambassador Lead

Comply with Guest Experience department’s quality assurance program

Sets goals and achieve measurable results, as well as contributes ideas to plan and achieve department goals

ESSENTIAL QUALIFICATIONS

1 to 2 years of related experience minimum

Understands medical and insurance terminology

Knowledge of patient rights and age specific patient care practices

Experience offering exemplary customer service experiences

Working knowledge and experience in a healthcare environment preferred

Hourly range for this position: $18.46 - $22.62. Actual hourly rate may vary based upon, but not limited to: relevant experience, qualifications, expertise, certifications, licenses, education or equivalent work experience, time in role, peer and market data, prior performance, business sector, and geographic location.

Work Schedule (may vary to meet business needs): Monday~Friday, 7.5 hours per day (37.5 hours per week) with potential for hybrid work-from-home arrangement.

We reward great work with great benefits, including but not limited to: Medical, Dental, Vision, Paid Time-Off (PTO), Paid Holidays, 401(k), Short- & Long-term Disability, Life, AD&D, Flexible Spending Accounts (healthcare & dependent care), Commuter Transit, Tuition Assistance, and Employee Assistance Program (EAP).