Client Account Manager - Wellness - Remote

Job Description

Description:

At Wellworks For You, our employees are dedicated to our client's success. We are looking for an experienced Wellness Account Manager to join our team.

Why work with us?

Wellworks For You empowers our employees to make health and well-being a priority at work and in life. Our employees work in a friendly and supportive culture, and receive a competitive compensation and benefits package including:

Competitive salary

Internal incentive program

Growth opportunities

Comprehensive benefits package - Medical, Dental, Rx, Vision, Life, Disability, Hospital reimbursement plan

401k with employer match

Employee Assistance Program through LifeMatters EAP

Mental health benefits, including access to paid therapy

Paid maternity leave after 12 months

Paid Time Off including time off to volunteer in your community

Casual dress code

Wellness program and teambuilding opportunities with incentives

Milestone anniversary program

Ongoing training and education

Who are our Account Managers?

Our Account Managers are the point of contact for all aspects of their client's wellness program. They actively take an interest in our client’s success, adding value by understanding their specific wellness program requirements, incentives, goals, and building a longstanding partnership with key stakeholders at various levels in the client's organization. They are client facing professionals who are highly organized and can handle multiple projects at a time. They enjoy working as part of a team but are motivated to complete their work on their own.

What will your day look like?

Interact with clients and participants daily regarding program details and provides excellent customer service by video, phone, email, and online chat

Understand and identify program trends of each client and make strategic program design and service recommendations to ensure the clients overall goals are met and exceeded

Build customized Wellness Portals (training is provided) for new clients and perform demonstrations via webinar or onsite meeting when necessary

Create and distribute marketing and email communications to provide continuing education on the wellness program

Manage client wellness challenges, communications, and track participation

Work with Sales and the Implementation Team in developing customized programs and program renewals for assigned clients

Assist Sales and the client by coordinating a smooth contract execution process

Coordinate onsite events with third party vendors

Generate and analyze reports, including but not limited to, wellness program utilization, event participation, and program analysis

Lead new program rollouts for new clients

Attend department meetings and client meetings via Microsoft TeamsRequirements:

What should you bring to the table?

2+ years in a B2B Account Management environment, Wellness and/or Healthcare Industry experience preferred

A positive attitude and strong customer service background and experience with relationship building

Excellent written and oral communication skills

A demonstrated ability to stay organized and on top of administrative tasks with attention to detail

Strong problem solving skills

Ability to work both independently and cooperatively as part of a team with enthusiasm, initiative and creativity

Flexible, open to new ideas, and willing to take on new responsibilities

Proficiency in Microsoft Office, especially Word, Excel, PowerPoint and Outlook

Ability to travel Nationally approximately 5% of the time when travel is safe.

What is the work environment?

This job routinely uses standard office equipment such as computers, phones, etc.

This position is a fully remote position, reporting into our home office in Malvern, Pa. Local candidates can have the option of hybrid work in office and remote if desired.

Because you will be handling confidential client information, you must work from your designated home office. You cannot work in a public location.

Technology, hardware and software, are provided. Employees must provide their own secure internet access.

This position's hours will be Monday through Friday 9am to 5pm ET.

**The salary for this position is $50,000 to $55,000 based on industry experience, location, and skills determined in the interview process. **

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Job Type: Full-time, Salaried