Lead Ux Researcher

Zenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry. Our solution allows users to seamlessly manage every aspect of the business in a comprehensive mobile solution: online appointment bookings, POS, CRM, employee management, inventory management, built-in marketing programs and more. Zenoti helps clients streamline their systems and reduce costs, while simultaneously improving customer retention and spending. Our platform is engineered for reliability and scale and harnesses the power of enterprise-level technology for businesses of all sizes.

Zenoti powers more than 22,000 salons, spas, medspas and fitness studios in over 50 countries. This includes a vast portfolio of global brands, such as European Wax Center, Hand & Stone, Massage Heights, Rush Hair & Beauty, Sono Bello, Profile by Sanford, Hair Cuttery, CorePower Yoga and TONI&GUY.

Our recent accomplishments include surpassing a $1 billion unicorn valuation, being named Next Tech Titan by GeekWire, raising an $80 million investment from TPG, ranking as the 316th fastest-growing company in North America on Deloitte’s 2020 Technology Fast 500™ and unveiling a new brand video. We are also proud to be recognized as a Great Place to Work-CertifiedTM for 2021-2022 as this reaffirms our commitment to empowering people to feel good and find their greatness.

To learn more about Zenoti visit:

At Zenoti, we create technology for the beauty and wellness industry and currently power over 12,000 salons, spas, medspas, and fitness studios in over 50 countries. Our customers want to look good and feel great, and so should our software. Come join us to craft the next generation of experiences as we take Zenoti from a leading enterprise platform to a new phase that focuses on delight, engagement and simplicity.

We are looking for progressive designers who care about making great products and are willing to build and test iteratively to get to the best solution for different technologies, devices, and mindsets. Here are some of the things we value most.

Curious minds with an appetite for learning

Strong points of view paired with a healthy dose of humility

Collaborative mindsets, eagerness for a quality critique, and a great sense of humor

Ability to give and solicit feedback from other teammates to continually raise our bar for quality

User-centric and strategic approaches

Strong understanding of established design patterns and latest trends in design and technology

What Will I be doing?

Organize and conduct day to day research activities in our projects

Conduct, moderate and participate in heuristic evaluations, concept validations, usability studies, surveys, competitive analysis and other UX research and testing methods

Create research plans, usability study scripts, and survey questionnaires

Understand and incorporate complex technical and business requirements into research

Advocate for the user and identify opportunities to improve the user experience through research and testing

Write reports and create presentations to communicate research findings and recommendations

Recruit the right research participants and schedule study sessions

What Skills do I need?

5+ years’ experience in user research and usability analysis

Broad experience of various qualitative research methods

Familiar with quantitative research methods, comfortable with metrics and A/B tests and are able to synthesize data with research

Excellent communicator, able to speak fluently to business people, designers, engineers and other stakeholders

Dedicated advocate of a user-centered approach to product development

Basic working knowledge of statistics

Detail-oriented and ability to work with minimal supervision on variety of tasks

Able to distil actionable insights from complex research findings so that non-researchers can act on them

Benefits

Best in industry salary and equity in the company

You will receive medical coverage for yourself and your immediate family

An environment where wellbeing is high on priority – access to regular yoga, meditation, breathwork, nutrition counseling, stress management, inclusion of family for most benefit awareness building sessions

Unlimited vacation

Opportunities to be a part of a community and give back: Social activities are part of our culture; You can look forward to regular engagement, social work, community give-back initiatives"

Zenoti provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.