Customer Service Executive - Locum

Customer Service Executive - Locum Core Responsibilities Welcoming customers /patients as they arrive at the reception and inquire how they would like to be Addressing customers complaints at the front desk and escalating issues to the immediate supervisor whenever necessary Registering patients correctly on the Health Information Systems.

Timely & correct billing of services rendered to clients on the relevant billing systems.

Relationship management with Insurance partners.

contacting insurance companies to verify eligibility and co-payment terms whenever necessary.

Assisting patients in understanding how their insurance coverage works, calculate and collect co- payments via the pay bill as per the insurance terms.

Follow-up with the medical staff team at the Medical Center to obtain necessary information so as to complete patients’ records and process payments for services Responding to queries from customers and insurance companies, professionally, over the phone and through Recording concerns for various departments and ensuring that call returns or feedback are done in a timely Providing necessary information regarding the medical centers’ services and availability of the relevant service required.

Obtaining necessary patient information on mode of payment, insurance; ensuring this is properly processed and Providing feedback and information to the claims team in a bid to streamline accounting processes.

Submitting error-free invoices on time i.e., within 7 days.

JOB REQUIREMENTS Minimum Qualifications Certificate/ Diploma in Health Records Management Experience 1 Year in Healthcare/hospital set-up in the same role Technical skills/Leadership competencies Proficient with Microsoft Office Strong interpersonal and communication skills People management skills Critical and analytical skills Eye for detail Email CV to