Experienced Front Desk Associate Sterling

Job Description

Are you looking for a fun job? Don't want to be tied down at a desk? If you answered yes, we would love to have you join our Aqua-Tots team!

Currently looking for candidates looking for Full-Time hours with weekday nights availability or weekend availability

Hours can include a combination of 9:00 am-8:00 pm Monday-Friday and 8:30 am-5:00 pm Saturday & Sunday

Position Objective: Work with General Manager, Office Manager, and Front Desk Staff on Aqua-Tots Swim School daily operations thereby ensuring company core values, customer satisfaction, and revenue increase.

Customer Service

Greet customers when they come into the facility

Comfortable talking to parents and kids

Ability to work comfortably on a tablet or computer

Communicate effectively with potential and existing customers

Build relationships with families

Handle customer complaints gracefully with a win/win outcome

Report to manager if complaints are unresolved

Lead by example for other staff members by using the customer-focused principle in every customer interaction

Daily Duties

Uphold our Aqua-Tots Swim Schools Core Value

Provide families with world-class customer service

Guide our parents and their tots through their journey to a lifetime of water safety

Implement the use of Aqua-Tots Swim Schools systems of procedures set forth for the front desk staff

Sell swimming lessons, and related swimming merchandise

Answer phones with the proper Aqua-Tots Swim Schools greeting

Provide information about our facility, swim programs, and birthday parties

Give facility tours to new and existing customers

Opening or closing of the facility

Stock snack bar, retail merchandise, office forms and supplies, and all promotional materials

Register new/existing customers

Enter absences/schedule makeups

Ensure facility safety and cleanliness

Prepare new customer T-shirt, Bag, and Welcome Packet

Process registration fees and tuition payments at time of registration

Obtain and verify registrations from new families on the first day of lessons

Communicate to instructors absences and makeups recorded during the current shift

Fill out Certificates of Completion for all graduates

Take photos of all graduates with Ollie the Otter

Perform all duties as outlined on the daily shift checklist

Hours & Shift Structure

We operate on "set" schedules. Schedules are the same from week to week and can be adjusted by communicating with school leadership.

Everyone is different and has different scheduling needs! Training schedules are flexible and may look different than permanent schedule. We will talk at length about your schedule to make sure it's sustainable and a good fit for you.

Monday - Friday Operating Hours: 9:00 am-8:00 pm

Saturday Operating Hours: 8:30 am-5:00 pm

Sunday Operating Hours: 9:00 am-5:00 pm

Shifts are generally 4-5 hours long. Shifts are generally scheduled from 8:30 am-1:00 pm and 3:00 pm-8:00 pm.

Requirements

Energetic, friendly, fun personality

Willingness to learn

Must be willing to work weekends

Candidates that possess a minimum of 1 year of either customer service or teaching experience

Preferred

Candidates that are staying local to the area for at least a year (ideal for NOVA/GMU students or those out of school)

Candidates with customer service and/or childcare experience

Spanish speaking is a bonus

Pay rates for Front Desk starts at $15.00 and up to $18.00/hr based on experience.

Salary: $15.00 - $18.00 per hour

Benefits:

Employee discount

Flexible schedule

Health insurance

Weekly Pay

Shift:

4-hour shift

8-hour shift

Day shift

Evening shift

Night shift

Experience:

Customer service: 1 year (Preferred)