Customer Care

Job Description

Description:

We are seeking a Customer Care Representative to join our team! We focus our energy on improving the lives of our customers and others around us. You will be improving lives by providing product and service information, entering orders and ultimately working to provide the lowest total cost solution to customers.

Responsibilities:

Handle customer inquiries

Build long term relationships with our customer base

Provide information about the products and services

Provide status updates on orders and repairs

Troubleshoot and resolve issues and concerns

Document and update customer records based on interactions

Develop and maintain a knowledge base of the evolving products and services

Schedule appointments

Put smiles on faces

Qualifications:

Bilingual (English & Spanish)

Previous experience in customer service, sales, or other related fields

Ability to prioritize and multitask

Excellent written and verbal communication skills

Attitude of Servitude and Positivity

Instinctual EmpathyRequirements: