Customer Service Rep - Residential

Job Description

Overview

Air Experts, owned by American Residential Services is the largest provider of residential services in the US, employing more than 7000 professionals across the country. ARS has been serving its customers with HVAC, Plumbing and Electrical solutions for over 45 years since its establishment in 1975.

LOOK at what’s NEW in 2024 for full-time employees...

Low-Cost Health Insurance Plans starting at $5 a week.

Free 24/7 Virtual Telemedicine Services from your first day of employment.

Enhanced Dental Insurance options.

NEW Pet Insurance Plan - Protect all of your loved ones!

NEW Legal Insurance Plan available.

Hourly Range:: $18.00 - $22.00

Schedule: 4- 10 hour days that includes working 1 weekend day

Responsibilities

This friendly professional will answer customer calls within a busy 24/7 call-center environment, schedule customer service appointments, and enter data into a computer system. Responding in a timely fashion to customer queries, this individual will take care of our customers’ needs by taking incoming calls and making outbound calls regarding appointment scheduling for maintenance agreements.

Customer Service Representatives can expect:

Year-round work as we service multiple trades with multiple busy seasons.

Competitive pay options based on your skill and availability.

Paid orientation, paid training, and weekly direct deposit payroll.

Clean office environment with great equipment and a strong team ready to grow along side of you.

Comprehensive Training Opportunities provided by in-house Learning & Development team.

Training including but not limited to technical, sales, safety, leadership, systems training.

National Network to support professional growth & development and provide transfer opportunities.

As the employer of choice, we offer an Industry-Leading Benefit Package:

Choose from one of FOUR health insurance options, starting as low as $5 per week!

HSA (Health Savings Account) and annual company contribution for specific plans.

FSA (Flexible Spending Account) for specific plans.

Dental and Vision Insurance options.

401(k) with weekly match contribution

13 PTO Days + 8 Paid Holidays

Company-paid life insurance policy, Short-term disability, long-term disability (additional life insurance options are also available)

Discount Programs with our partnered accounts (Childcare, Personal cell phone, auto, insurance, etc.)

Qualifications

Ability to provide an exceptional customer service delivery with both inbound and outbound customer calls.

Must be able to demonstrate computer proficiency and have experience using Microsoft Products and multi-line phone systems.

Must report daily to our office, this is not a work from home opportunity.

Ability to work assigned shift and weekend rotation if required. (Discuss all schedule requirements at interview)

All candidates are required to undergo pre-employment drug screen and background checks.

*This posting provides details on potential compensation ranges and possibilities. These amounts are not guaranteed and should in no way be construed as an offer. **Sign-On Bonuses may be available; amounts are depending on experience and will be paid out according to an offer letter addendum. American Residential Services provides equal employment opportunities to all individuals, both applicants and employees, without regard to race, color, religion, pregnancy, gender, marital status, national origin or ancestry, citizenship status, disability, medical condition, genetic characteristics or genetic information, age, military service or veteran status, or any other characteristic protected by applicable federal, state, or local laws prohibiting discrimination. For more information about how we collect and use personal information, see our privacy policy here: