Intake Specialist (ENG/SPA)-Chicago

We are expanding! At Lisinski Law Firm, we fight to legalize the immigration status of people across the country by bringing a unique and compassionate approach to the law. We currently have ten offices across six states and continue to grow to reach our mission to change as many lives as possible! We love what we do and have an excellent culture of teamwork and human-first mentality. We are looking for a customer-focused Intake Specialist to join our team and help us continue to deliver the highest quality service to our clients. Come grow with us!

Duties/Responsibilities

Learn the case types that we offer at the firm.

Qualify each client for a potential case type based on Attorney’s direction, trainings, and other communications.

Use approved sales scripts to convert potential leads into admitted clients based on benefits and values of each case type.

Schedule and regularly follow up with all leads that have potential case types to remind them of the value of our services.

Qualifications and Requirements

Excellent verbal and written communication skills

Must be bilingual in Spanish and English

World class customer service skills

Positive attitude

Proven ability to meet deadlines

Impeccable organizational skills and attention to detail

Strong analytical and problem-solving skills

Ability to prioritize tasks and to delegate them when appropriate

Must be available to work weekends

This position is full-time, with a thorough training period.

Salary: $23 - $25 / hour plus performance bonus

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