Service Engineers-Sr Service Engineers - Projects

Key responsibilities

Conduct pre-order pre-installation visits to evaluate site conditions for the proper design, erection and commissioning of the proposed or ordered projects

Provide technical support to the sales team for recommending the right treatment scheme equipment configurations based on site conditions, watereffluent characteristics and customer requirements.

Assess and submit to customers the list of items to be purchased under the Customer Scope of the project

Carry out the erection, commissioning and process stabilization of the projects

Give on-site training to customers on the proper operation and maintenance activities to be undertaken at the users end

Complete mandatory service visits and attend to the service requests from customers on a timely basis

Monitor and ensure timely renewal of Maintenance Contracts (OMs AMCs ACMCs)

Train and manage the on-site personnel tasked with OM activities of the completed projects

Responsible for Service related revenue generation (Maintenance Contracts and Spares)

Maintain and update service information (Complaints, Failures, fixes applied, spare parts replaced etc) in the company s CRM- enterprise database

Desired Profile Education :

Diploma-ITI Holders

Experience :

2-5 years in design, erection, commissioning, maintenance and servicing of Water Treatment and Sewage Treatment Plants in Apartments, Commercial Buildings and Institutions.

Must have a two wheeler with a valid driving licence

Others :

A strong mechanical aptitude and problem-solving capability.

Good interpersonal skills with a focus on customer satisfaction

Ability to read, write, speak and understand the English language.

Should understand and follow QMS documentation procedures

Physical fitness to work in challenging site conditions

Willingness to work in flexible schedules including weekends and holidays

Should be prepared to travel out of station at short notice for project execution

Promote and practice proper safety procedures and correct use of company tools.

High level of personal integrity and ethics

Must pass pre-employment tests (including background checks)

Full time