Staff IT Engineer

Description and Requirements

Responsibilities

Provide Deskside support for technology-related services requests on Lenovo owned PC assets and associated peripherals, including PC deployment, software support, data wipe.

Provide technical support and troubleshooting for hardware, software, and system issues.

Collaborate with other departments to support onboarding & offboarding, IT security activity, business compliance and audits, IT asset management, audio visual / video conference, business event / activity(e.g. Kickoff, All-hands meeting).

Manage IT projects, including planning, budgeting, and resource allocation, as well as solution assessment and user communciation.

Provide onsite presence support and run local business engagement.

Administrate local IT vendor and take care of yearly operation contract renew.

Evaluate and recommend new technologies and solutions to improve efficiency and productivity, stay updated with the latest industry trends and advancements in technology.

Experience & Skills:

3+ Years' experience in IT system operation or Client Technical Support roles.

Fluent English skills (Chinese skills are not required but a nice to have).

Strong technical knowledge and expertise in various IT systems, including hardware, software, networks, and security.

Strong problem-solving and analytical skills to identify and resolve complex IT issues.

Excellent communication and interpersonal skills to effectively collaborate with stakeholders at all levels.

Project management skills to successfully plan, execute, and monitor IT projects.

Knowledge of IT best practices and industry standards.

Ability to adapt to changing technology trends and learn new technologies quickly.

Strong organizational and time management skills to prioritize tasks and meet deadlines.

Attention to detail and a commitment to delivering high-quality work.

Ability to work under pressure and handle multiple tasks simultaneously.

Full time