Engineer-Site Services

The Opportunity:

Avantor is looking for an associate under moderate supervision, field incoming help requests by providing first level IT support and either resolve or escalate incidents in a timely manner. Provide updates within stipulated period and track open incidents till closure. Provide tech support by performing remote troubleshooting through diagnostic techniques and taking necessary steps to provide resolution, providing clear communication and customer support. Correctly logging Incidents, categorizing and prioritizing them in line with process and follow-up till closure. Identify and suggest possible improvements on procedures.

What we're looking for

Education: High school diploma required Associates or Technical school degree preferred.

Experience: 1-2 years of experience providing IS Support.

PreferredQualifications:

Ability to multi-task, troubleshoot, and adapt to changing environment.

Outstanding customer service skills.

Ability to travel up to 15% of time.

Ability to work independently and prioritize multiple work streams.

Ability to prioritize multiple high priority support requests.

Working knowledge of Lotus Notes and LanDesk technologies.

How you will thrive and create an impact

Provides support of all PC, network, and Server hardware and software applications included, but not limited to: Lotus Notes, MS Outlook, MS Office, Virtual Desktop, Junos Pulse, Active Directory, Landesk Application Deployment, MDT Imaging for PCs, Cisco Network Hardware, Facility Cabling, RF Equipment, and various end user applications and computing devices.

Receives direction for more complex issues from Lead Administrators or management.

Provides troubleshooting. Assists with product evaluation, selection, deployment, and use.

May participate in the testing and evaluation of new desktop packages and implements prototypes.

Provides setup, deployment, and support of mobile devices.

Monitors on-site IS Systems, including backups, UPS, and server/network equipment.

Provide remote support for facilities and associates.

Maintain, support, and configure warehouse devices (Printers, RF Units, Terminals, etc).

Engages with external vendors for support and services.

Conducts end user training and learning sessions with associates.

Assists in technology planning and budgeting, maintenance of technical documentation, and identification of process improvement opportunities.

Maintains listing of spare inventory and electronic waste.

Performs other duties as assigned.

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Avantor is proud to be an equal opportunity employer.

Why Avantor

Dare to go further in your career. Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science.

The work we do changes people's lives for the better. It brings new patient treatments and therapies to market, giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear his mom's voice for the first time. Outcomes such as these create unlimited opportunities for you to contribute your talents, learn new skills and grow your career at Avantor.

We are committed to helping you on this journey through our diverse, equitable and inclusive culture which includes learning experiences to support your career growth and success. At Avantor, dare to go further and see how the impact of your contributions set science in motion to create a better world. Apply today!

EEO Statement:

We are an Equal Employment/Affirmative Action employer and VEVRAA Federal Contractor. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law.

If you need a reasonable accommodation for any part of the employment process, please contact us by email at and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

3rd party non-solicitation policy:

By submitting candidates without having been formally assigned on and contracted for a specific job requisition by Avantor, or by failing to comply with the Avantor recruitment process, you forfeit any fee on the submitted candidates, regardless of your usual terms and conditions. Avantor works with a preferred supplier list and will take the initiative to engage with recruitment agencies based on its needs and will not be accepting any form of solicitation

Full time