Operations Excellence Specialist (Senior)

Essential Skills Requirements:

- Proven track record in operations management, handling complex projects and collaborating across diverse stakeholders.

- Extensive expertise in DevOps Processes and tools.

- Proficiency in ITIL principles and processes, particularly related to IT Operations.

- Strong background in Release Management within complex and critical environments.

- Familiarity with Agile and waterfall methodologies.

- Competence in project management principles and methodologies pertaining to software development.

- Analytical skills to identify areas for process improvement and operational efficiency enhancement.

- Ability to meet deadlines, provide detailed progress reports, and drive project delivery.

- Willingness to undertake additional responsibilities as per the Agile Working Model (AWM) Charter.

Advantageous Skills Requirements:

- Hands-on experience with BMW Group IT Operations processes, KPIs, and deliverables.

- Proficiency in Jira and Confluence.

- Strong documentation and reporting capabilities, including SOP creation aligned with AWM.

Qualifications/Experience Needed:

- Degree/Diploma in IT/Business or equivalent experience.

- ITIL Certification is advantageous.

- Experience or certification in Operational Excellence/Lean Management.

- Project Management Qualification is a plus.

- Scrum Master Qualification is desirable.

- 8+ years of experience as a Project Manager and/or Scrum Master.

- 8+ years of Operations experience encompassing Processes, KPIs, Quality Management, etc.

Your Role and Responsibilities:

- Assess current processes, systems, and data to identify opportunities for enhancing operational excellence.

- Coordinate daily with Instructional Content Designer and Coordinator to align project plans, timelines, and priorities.

- Develop and document processes, ensuring continuous review and optimization based on industry best practices and compliance changes.

- Create and execute a comprehensive plan to monitor key training transitions, content development, and delivery timelines.

- Lead Operational Excellence initiatives within your area of responsibility.

- Collaborate with stakeholders including Process and Product Owners, Line Managers, and Agile Masters to drive operational improvements.

- Implement and enhance Operations structures and processes in alignment.

- Foster continuous improvement in Operations knowledge and quality maturity.

- Manage stakeholder expectations and engagement across departments and customers.

- Monitor Initiative performance, progress, and risks, recommending and implementing risk mitigating plans as needed.

- Provide relevant reporting to stakeholders on Initiative progress.