Technical Service Manager

Empowering You – to break new ground!

As part of the global NTT DATA Group, one of the top 5 IT service providers worldwide, we specialize in value-added SAP solutions. At NTT DATA Business Solutions, our focus is SAP Consulting, SAP Development, Managed Cloud Services, and Application Management Services (AMS) & Technology. Across the globe, we support customers in their digital transformation from start to finish.

OUR RECIPE FOR SUCCESS: DIVERSITY, OPENNESS, RESPECT, AND TOGETHERNESS.

With more than 13,000 employees from 64 nations in over 29 countries, our diverse workforce reflects our values. People are and will always be vital to our mission, playing a decisive role in everything we do.

ARE YOU READY TO BREAK NEW GROUND?

Location: Malaysia

Do you love challenges?

Primary contact to the customers for operational and technical communication, ensuring common understanding between client and delivery on client requests

Strong SAP BASIS, OS and DB troubleshooting skills with proven ability to analyze and determine root cause and provide resolution for complex issues

Proactively manage and safeguard the customer landscape, overseeing technical requirements. Collaborate with responsible experts, initiate necessary actions, and lead technical decision-making within the technical teams to ensure optimal customer satisfaction and system integrity

Ensures compliance with the agreed (delivery) processes by the customer together with the SDM

Accountable for ensuring the accuracy and up-to-date status of documentation pertaining to systems and services within scope of responsibility. This includes maintaining Technical and Customer Specific documents to facilitate a seamless handover process.

Actively strategizes capacity and expansion management, collaborates with customers on anticipated growth, and triggers supplementary requirements through SDM to ensure seamless scalability and operational efficiency.

Convince us with your potential!

Have 5+ years of SAP Basis Administration/project experience with excellent troubleshooting and analytical skills

Have a diploma/bachelor's degree or higher and/or very strong technical skills within several SAP technologies.

Engaged in project management initiatives, demonstrating proficiency in fundamental project management concepts and methodologies

Possess experience with ITIL Foundation principles or an equivalent background in ITIL processes, coupled with hands-on familiarity in utilizing IT Service Management (ITSM) tools

Proficient in articulate technical information effectively through both written and verbal communication channels.

Demonstrated strong customer-interaction skills and a collaborative approach in working seamlessly with other departments

Demonstrates independence and self-driven initiative, coupled with a crucial attribute of being a collaborative team player

What makes us special:

■ Team-oriented corporate culture, collaboration as equals and steady knowledge transfer

■ Family-friendliness (e.g. Childcare Center, paternity and maternity)

■ Diversity & Inclusion (e.g. various initiatives & communities)

■ Inhouse Academy with a variety of professional technical training, soft skills training, SAP Learning Hub and certification opportunities

■ Company health benefits (e.g. Medical Insurance, Health Insurance, Optical and Dental Benefits

Any questions?

We look forward to receiving your complete application documents stating your earliest start date.

Get empowered by NTT DATA Business Solutions!

Unima Iqbal

We transform. SAP® solutions into Value