Chat Support

Company: Hungry Brain - Early Brain Development Programs for Newborns

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Location: Malad West (10 minutes' walk from station)

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Experience: 6 months +

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Job Overview: Hungry Brain, a leader in early brain development programs for newborns, is seeking a dedicated and empathetic Customer Service Representative for our chat process. The ideal candidate should have a minimum of 1 year of experience, preferably in an industry where emotions play a crucial role, as this role involves providing support and assistance to parents navigating our programs. This position offers an opportunity to make a positive impact on families and contribute to the growth of our mission.

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Responsibilities:

• Develop a comprehensive understanding of Hungry Brain's programs, features, and benefits to effectively assist customers & address their queries.

• Generate regular reports on customer inquiries, feedback, and resolutions to identify trends and areas for improvement.

• Collaborate with other departments, such as sales and program development, to ensure a seamless customer experience and address customer needs effectively.

• Excellent problem-solving abilities and a proactive approach to addressing customer concerns.

• Maintain professional behavior always portraying the company in a positive image while effectively managing customer complaints/issues.

• Maintain detailed and accurate records of customer interactions and transactions in the chat system.

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Qualifications:

ïƒ Should know basic English with proper pronunciations and Grammar to apply

ïƒ Excellent attention to detail and accuracy.

ïƒ Minimum of 1 year of experience in customer service

ïƒ Strong communication skills, both written and verbal, with the ability to convey empathy and understanding in written form.

ïƒ Excellent problem-solving abilities and a proactive approach to addressing customer concerns.

ïƒ Ability to multitask and handle multiple chat conversations simultaneously while maintaining professionalism & accuracy.

ïƒ Knowledge or background in early childhood development is advantageous.

Full time