Team Lead - Call CENTRE (Pre Sales)

Must have key skills

Calling Customer Service

Call Center Client Relationship Management

Data Management

Job Description:

Customer Service professional with more than 8 years of experience in the areas of Client Relationship Management, Data Management, Training & skills Development.

A proactive leader and planner with ability to support and sustain a positive work environment that fosters team performance with strong communication and relationship management skills. Core Competencies

Diverse experience - Data Management, Quality assurance, Customer service & CRM software ( Sales Force, Sell.do, Far vision & Approach )

Proficient computer skills

Excellent interpersonal and communication skills - written and verbal

Ability to work well with others, in both supervisory or support staff roles

Maintains positive attitude and effective time management skills

Warm and friendly personality

Lively, upbeat, and able to multi-task

Handled a team size of 5-30 Executive in Presales Department.

Closely worked on Sales Force software & Sell.do to maintain the business record.

Regular Visits to Outsourced Call Centre to ensure smooth operations.

Generation of leads through telephonic outreach from the assigned base of clients across market segments geographies.

Managing the Tele caller s query, product training, guiding towards right direction of telesales.

Handling Escalation from the sites team.

Generating interest for buying/site visit in ongoing fresh launches.

Generating leads and opportunities through cold calling, website enquiries,

Digital marketing and ATL activities

Relationship development with the assigned client base through regular interactions.

Managing workload in order to organize and prioritize daily and weekly goals.

Maintain Campaign report for Higher management to understand the responses of lead source

Maintain and make weekly Dash Boards and present in to Higher Management so as to show the productivity of Pre sales Team

Visiting the sites during weekends for handling and catering the clients come for site visits.

Ensuring the clients are attended timely and queries are resolved through closing sales manager.

To ensure that clients are served well, and that the company is represented in the best way possible. Deliver creative & ingenious ideas for continuous improvement

Responsible for maintaining the updated profiling information of his/her client base.

Attend regular training sessions & PRPs (Performance Review Program me) to gain knowledge of evolving technologies, competitive products & trends in the business.

Engage with customers to take feedback provide quick resolutions.

Tracking & maintaining the outcome of each VD

Meeting sales targets set by managers and contributing to team targets.

Bridge a Gap between Clients and Sales Manager for more conversion of Bookings

During Campaign help the site team for additional Support in terms of overflow walk-ins

Developing effective sales plans using current Sales methodology like Sales Force and Sell.do

Responsible for developing and growing the VC pipeline by creating new leads and managing existing ones

Attain CP meets during Pre launches and Campaign period

Timely interaction with Sales Team for getting current updates in terms of Pricing and Construction work done and downloading it same to Clients.

Collating and maintain a tracker for all projects in terms follows up, call backs, VC s and VD s

Full time