Junior Application Support Analyst

Application support for in-house and 3rd party applications e.g. Calypso, Control-M, Client Web Portal, ATEO, etc.

Testing application patches and upgrades

Software release management

Providing application training to end users

Documenting support processes

Creating how-to guides and WIKI pages

Logging issues and following through to resolution

Suggesting solutions to Technology team that will simplify the support process

Monitoring scheduled tasks, log files and performance

Investigating and resolving issues safely and in a timely manner Skills and Specifications

The following skills and specifications are required in a candidate:

BSc/Masters in Computing or Sciences (70%+) Other Requirements

Can work as part of a shift pattern

Pro-active approach to issue resolution

Full time