MANAGER

Partner to develop business vision and strategy with service provider.

Ensure strategic outsource partners deliver on contractual Service Level Agreements.

Manage SLAs for outages, upgrades and maintenance for all assigned systems.

Evaluate prioritize the systems for Archiving.

Collaborate with business representatives and technical leaders.

Strong native HANA modelling skills with proven experience with complex modelling using scripts.

Perform product and process audits according to the SAP/QA Testing Plan to ensure plans and processes are documented, compliance to processes and standards, and effectiveness of execution.

Responsible for Computer System Validation for SAP.

Responsible for managing all the GxP related activity and documents.

Prepare SOP for SAP Management and implemention in the organization.

Document all defects during all test phases collect metrics and root causes of defects.

Work with members of the Master Data team to design, develop and implement data quality reports to ensure master data within SAP conforms to corporate global data governance standards division specific standards.

Accountable for all aspects of software product delivery based on priorities set by Product Management, the estimation of work and determination of delivery timelines.

Coordinate implementation of technical enhancements meeting business requirements.

Collaborate and build relationships with customers, suppliers and service managers on all aspects of service management.

Manage vendors ensuring high quality services are delivered.

Keep the service levels in line with SLA commitments and continuously improve.

To follow project standards and procedures, especially as it relates to both issue and scope management.

To monitor team compliance to ensure they meet standards and procedures.

To identify and escalate risks.

System-wide responsibility on complex components or complex projects.

Works with the business owners to identify opportunities for improvement and design solutions.

Provide expert knowledge of SAP security design for operational and technical support.

Coordinate SAP user and role access reviews per audit guidelines.

Manage a quality assurance/testing plan and process (including test scripts) leveraging expertise from the development team and business SMEs.

Identify and manage all risks arising through the testing process.

Full time