Assistant Manager - Product Evaluation

This position is responsible for conducting inspections and analysis on test tyre performance in the market for CEAT products for the assigned territory. The position is also responsible for understanding customer feedback and conduct market benchmark analysis on tyres of competitors on predefined performance parameters.

KEYPERFORMANCE AREAS

No. of tyres tested for performance on the assigned products

Adherence to test procedures

No. of survey reports on performance monitoring

Adherence to schedule on test tyre fitment

No. of Projects (Kaizens & QIPs)

Functions And Responsibilities

Operational Activities

Test Tyre fitment, analysis and Reporting

Ensure that the tyres allocated by the Product Development team are fitted with customers as per schedule

Understand the specific requirements and specifications such as load capacity or region of operations etc. before approaching customers for fitment

Support the Sales team in getting customers to fit CEAT test tyres and providing support in databased performance related discussions to influence customer choice

Review and verify the commercial operations executed by the commercial team for sale of test tyres such that it is in line with company policy

Track vehicles fitted with test tyres and maintain effective communication channel with the customers and vehicle drivers to for effectively planning inspections to ensure adherence to test schedule

Conduct inspection and track performance of test tyres as per the prescribed standard operations and record the same as per prescribed format

Document feedback shared by the customers and vehicle drivers while reporting

Conduct technical analysis on the data collected and submit reports to the superiors in the team and the Product development team

Competitor Tyre Performance benchmarking

Track vehicles fitted with competitor tyres and maintain effective communication channel with the customers and vehicle drivers to for effectively planning inspections

Conduct inspection and track performance of competitor tyres for the assigned region, product or any particular product specifications

Document comparative feedback shared by the customers and vehicle drivers on CEAT and competitor products

Conduct technical analysis on the data collected and submit reports to the superiors in the team and the Product development team

Analysis on Customer Complaints

Understand critical customers issues and complaints for the assigned region from the Product Development team

Conduct a detailed analysis of customer complaints with regards to product failures or product performance issues in the market as per the guidance of the Product Development team

Prepare reports on analysis conducted with detailed databased observations and root cause analysis on customer issues

Documentation

Share daily reports on actual progress against planned test schedule for assigned test tyres

Preparation of requisite monthly reports on Improvement activities (eg. Kaizen, 5S, etc.), Unsafe Conditions, etc.

Education and Experience Required

Education:

Bachelors of Technology or

Diploma in Polymer Science and Rubber Technology

Experience:

1 - 3 Years for a Graduate

2 - 4 years for a Diploma

Full time