Remote Customer Retention Specialist (Part-time)

Job Description

Overview:

The Retention Specialists' main purpose is to retain current customers of Globe Life. You will speak with existing policyholders and try to resell the benefits of why it is important to have life insurance.

Primary Responsibilities:

Call Center Environment Position - Need to be comfortable handling high volume calls on a daily basis - Dependent on the volume but on average around 90+ calls per day - Mixture of both inbound and outbound calls

Heavy phone contact with existing policyholders who are wanting to cancel their policy

Trying to explain and resell the benefits of why it is important to have life insurance

Services cancellation requests

Ensure customer needs are met on every interaction

Maintain department standards for number of calls, average handle and time management

Requirements:

1+ years of work experience in a high volume contact center environment, receptionist role, -OR- a role in which they commonly took calls on a daily basis (Strict Requirement)

6+ months of experience in Retention, OR Sales, OR Collections

18 years of age or older

High School Diploma or equivalent

Remote Experience Strongly Preferred but not required

Reliable internet connection (Must meet a minimum of 20 Download and 20 Upload internet speed and must be a hard-wired connection)

Must have a smartphone to be able to access VPN

Not able to hire any candidates who are licensed in life and/or health and plan on working for another insurance agency outside of this position as it would be a conflict of interest.

For safety reasons - It is required that you have or are willing to obtain a fire extinguisher to keep in your home

Quiet & Professional Workplace

Basic Computer Knowledge/Skills

Excellent oral and written communication

Minimum typing requirement of 30 wpm

Superior customer service skills required – friendly, efficient, good listener

Proficient use of the computer, keyboard functions and Microsoft Office

Ability to multi-task

Ability to work under pressure

Excellent organization and time management skills

Must be detail-oriented

Preferences:

Insurance Industry experience would be considered a plus but not a requirement

Experience in Sales is a plus but not required

Bilingual candidates are needed but it is not required

Job Type:

Direct Hire with Globe Life

Remote Position

Permanent Position

Hiring for Part Time

Training Hours:

Waco (Globe)

Part-time AM: 8:00am to 5:00pm (CST) Monday – Friday the first 4 weeks of employment (Candidates will be trained with the full-time employees)

Pay Rate:

Waco/Globe: $15.89/hr base pay

Bonus Pay (Differs based upon campaign):

Waco / AIL : Eligible to earn “prorated commission” of up to an additional $6.00/hr based upon performance of how many policies are conserved

Hours of Operation:

Monday - Friday 5:00pm - 9:00pm CST and Saturdays 8am-12pm with one off day during the week

Closed on Sundays

Schedule post-training:

Waco (Globe)

Part-time: Monday – Friday 10:00am – 2:00pm

Equipment:

Candidates must have a smartphone for this role to access VPN

All other equipment will be provided by the company

Balance Staffing is a full-service staffing agency that aims to unite talented and hardworking people with excellent workplaces, while building lasting relationships with our employees and our clients. To us, job seekers are more than a resume; they are unique individuals working to achieve their career dreams and companies aren’t clients, but partners striving for business success. Our goal is connecting top talent with exceptional employers. Since 1997, that’s been our guiding purpose, inspiring us to always be at our best, so we can be there for you.